Job ref no.: CT3128818-01#2167

IT Support Analyst


Hong Kong
Information Technology (IT)
Group Functions

Job Reference # 226721BR

City Hong Kong

Job Type Full Time

Your role

Do you have a knack for technology? Are you at your best when supporting others? Are you someone who could multi-task in a rapid and fast moving environment? We’re looking for someone like that to:
  • Be a part of our IB Equities Cash Production services team servicing our Asia business.
  • Interact very closely with front office Equity Trading and Electronic Execution teams and associated Operations teams covering the Asia region.
  • You would have a high level of day to day interaction with the business stakeholders at all levels
  • Diagnose system problems, define and co-ordinate the implementation of solutions individually and with other development and support teams
  • Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, Data Centre maintenance, special trading days or exchange-mandated market rehearsals
  • Promote the overall stability of the systems through system monitoring, proper change control management, and implementation of best practices to maintain production environment.  Conduct problem reviews with the relevant IT streams

Your team

You’ll be working in the Cash Equities Support team in Hong Kong. The team upholds high standards for timely issue resolution & continuous improvement and high level of accountability. You will contribute expertise to the management of existing and new IT products and services.

The Cash Equities Support team is responsible for working with the IB Equities Trading Services business, Operations (handling Middle Office) , several internal IT teams, and external clients to manage the day-to-day running and overall stability of our Trading and Booking platform – which is pre-dominantly based on FIX protocol.

Your expertise

  • Reasonable relevant experience in Front Office IB Application support
  • Knowledge of EQ Cash Business and trade lifecycle including Allocations and Booking
  • Good problem solving and diagnostic skills.
  • Ability to work under pressure and manage multiple, concurrent / conflicting priorities.
  • Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail, where they lead by example and expect the same behavior of other colleagues.
  • Knowledge of ITIL incident and problem management.
  • Solid Unix and Linux knowledge.
  • Working knowledge of KDB+ would be preferred.
  • Technical skills in UNIX Scripting (Shell and/or Perl), Database (Oracle/MySQL/ Sybase )
  • Network (TCP/IP), Middleware like MQ or EMS.
  • Prior knowledge of the FIX protocol, Order management or Algo platform.
  • Exposure to some industry wide toolsets such as SPLUNK , IPSoft , Application Dynamics, Automation Anywhere would be an added advantage .
  • Hands on experience in Python coding will be preferred.
  • Prior experience in Trading floor support will be preferred.

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, please click Apply Now to apply job.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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More job information
Job ref no. CT3128818-01#2167
Job Function
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • Degree