Job ref no.: CT3114389-01#7812

IT Support Assistant

TicTas System Automation Ltd


  • To manage all internal system performances and resolve any problem.
  • Responsible for Airline Reservation System and Accounting System installation, upgrades, migration, implementation.
  • To maintain a high standard of systems availability, efficient and effective functioning of Reservation System (in-house), Accounting System.
  • To provide consultation, hot support and operational solutions to subscriber in HKG and PRC.
  • To support Help Desk, Sales and Customer Support team in diagnosing and resolving hardware, software, LAN and communications problems occurring at subscriber office.
  • Network troubleshooting, software distribution and updating, router and domain name management, performance monitoring.


  • Install Reservation System, Host Print Manger for subscribers
  • Install new workstation / printers and all utilities program for subscribers
  • Install Worldspan Smartpoint System, Host Print Manager, Scripts Pro, Qsort, TKT Scripts and Personal Link, Macros to subscriber
  • Travelport Product Troubleshooting, resolve  Worldspan Smartpoint problem
    • HPM startup failed, scripts Pro error, Personal link malfunction, Host connection failed, Startup failure, IE Security Settings, default browser, Worldspan TAIR Converter Networking, Internet Connection, LAN, Router setup and technical support
    • Travelport uAPI PT follow up
  • Diagnostic and isolate hardware/software problem
    • PrintServer, Invoice printer, PNR printer, Workstation, LCD, Keyboard, Mouse, Switch Hub Windows OS, Motherboard and parts
  • TictasTicTas hardware delivery, collection and replacement
  • TicTas product setup and technical support includes Espresso, Compass Windows
  • Network, Internet Connection, LAN, Router setup and technical support
  • Data Backup, Network Cabling, Site Inspection and Anti-Virus cleaning.


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More job information
Job ref no. CT3114389-01#7812
  • N/A
Job Function
  • Sheung Wan
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • N/A