Job ref no.: CTB-12194 (CT3117724-01#2070)
PCCW Solutions Ltd

IT Support/ Call Centre Representative
IT技 術 支 援 / 熱 線 中 心 服 務 員

PCCW Solutions Ltd

Benefits
  • 5-day week

主要職務:

  • 通過電話電郵,為客戶提供技術支援或網絡問題解決方案
  • 於必要時跟進客戶查詢個案
  • 依據指引守則,確定處理事故優先次序
  • 按照既定指引把特殊個案,轉交相關團隊作進一步處理
  • 按標準操作程序,記錄所有來電之相關資料於特定資料庫內

職位要求:

  • DSE / HKCEE,高級文憑或同等學歷
  • 具相關IT技術支援或熱線中心工作經驗者,可獲優先考慮
  • 粵語、英語良好,及具基本普通話能力
  • 5天工作
  • 週六/週日/公眾假期有可能需要輪班工作,介時會有補假/輪班津貼

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at hrpccws@pccw.com

For more information on other job opportunities of PCCW Solutions, please visit our website at
http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf), a copy of which will be provided immediately upon request.

www.pccwsolutions.com/
 

More job information
Job ref no. CTB-12194 (CT3117724-01#2070)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree