Job ref no.: CTB-10187 (CT3123398-01#1347)
PCCW Solutions Ltd

IT Support/ Call Centre Representative - MS
IT技術支援/熱線中心服務員- MS

PCCW Solutions Ltd

主要職務:

  • 通過電話電郵,為客戶提供技術支援或網絡問題解決方案
  • 於必要時跟進客戶查詢個案
  • 依據指引守則,確定處理事故優先次序
  • 按照既定指引把特殊個案,轉交相關團隊作進一步處理
  • 按標準操作程序,記錄所有來電之相關資料於特定資料庫內

職位要求:

  • DSE / HKCEE,高級文憑或同等學歷
  • 具相關IT技術支援或熱線中心工作經驗者,可獲優先考慮
  • 粵語、英語良好,及具基本普通話能力
  • 5天工作
  • 週六/週日/公眾假期有可能需要輪班工作,介時會有補假/輪班津貼

If you have the desire for a challenging and rewarding career development, upload/ send us your resume in MS Word format, with your present and expected salary to Human Resources Department to https://pccw.taleo.net/careersection/ex/jobsearch.ftl?lang=en or through hrpccws@pccw.com

For more information on other career opportunities and latest news at PCCW Solutions, please visit :

Career opportunities &

Linkedin Career Page

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.

Privacy Policy Statement

www.pccw.com

More job information
Job ref no. CTB-10187 (CT3123398-01#1347)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree