Job ref no.: 492771 (CT3125156-01#0311)
KPMG

IT Support Engineer, Managed Services

KPMG

KPMG Managed Services (MSS) delivers large scale processing and remediation services through innovative and technology-enabled solutions. We serve organisations with stringent and regulated business processes across industries, sectors and geographies.

You are required to deliver high standards in productivity and quality. You will be part of a big team with individual caseload responsibilities.

For candidates who are looking for positions in KPMG Audit, Tax and Advisory functions, please refer to https://joinus.kpmg.com.cn/en/listing/ ; for job openings

Responsibilities

  • Responsible for assisting users in resolving IT issues as a first line support, answering queries concerning usage of standard applications and IT services and servicing request type calls
  • Conduct analysis for the reported issues and categorised into ticket types accordingly
  • Log daily tickets into the ticketing system and coordinate for critical issues, provide timely updates to end users
  • Assist in new system or application implementations, network maintenance, etc
  • Configure new PCs and perform troubleshooting on PCs issues
  • Provide IP Telephony and Audio Visual support
  • Perform daily IT operations
  • Morning and Hourly health check for all network services.
  • Maintain infrastructure equipment
  • May need to work outside normal office hours to support operations or change management activities

Requirements

  • Diploma or associate degree holder or above in IT or other related disciplines
  • Sound understanding of Major incident process
  • Sound understanding of Cloud technology
  • Understand incident ticket management process
  • ITIL foundation certificate would be a plus
  • At least one year of servicing end users experience
  • Good knowledge of PC windows & Active Domain environment, standard MS applications (e.g. MS Office, MS Outlook, Internet Explorer, Exchange) and Windows Servers & network
  • Initiative, good teamwork and able to work under pressure to meet tight schedule
  • Excellent communication skills and interpersonal skills
  • Good command of English, able to answer phone calls from English speaking end users


We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment. 

Personal data collected will be used for recruitment purposes only. 

© 2021 KPMG, a Hong Kong partnership and a member firm of the KPMG global organisation of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.