Job ref no.: CT3115413-01#3002

IT support (Help desk) - 2 positions

Asian Enterprise Personnel Agency

  • 13-month pay
  • Discretionary bonus
  • Medical plan

As part of the Support Team, you are responsible for:

  • Provide daily IT helpdesk support services to the users including hardware, software, system and related issues
  • Troubleshoot the hardware and software in PCs, networking equipment
  • Responsible for PCs configuration management
  • Responsible for IT projects such as office relocation and system upgrade and migration
  • Set up video conferencing for VIP users when required
  • Manage end user request on the ticket management system
  • Coordinate with departments and provide training for end users


  • Higher Diploma in Computer Science or Information
  • Technology or related discipline
  • 1-2 years in-house experience in IT support
  • Good knowledge of Microsoft Actual Directory, Internet,Security and Email
  • Good knowledge in desktop/Web applications, Windows 7/10, patch and configuration management software
  • First-tier network support and troubleshooting
  • Proficiency in Chinese and English communication skills
  • Fresh graduate is welcome

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More job information
Job ref no. CT3115413-01#3002
  • N/A
Job Function
  • Ngau Tau Kok
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip