Job ref no.: CT3118290-01#8888

IT Support / Help Desk Officer

Cheng's (HK) Limited

$22,000 - $25,000 a month

Our client is one of the leaders in the Hong Kong media market, leveraging on its consolidated strengths in the weeklies market and its well established branding and advertising networks under its flagships titles, including Oriental Sunday, Weekend Weekly, NM+ New Monday and Economic Digest. Since the industry's transformation into a new digital era, it has expanded into the digital business, breaking regional boundaries and making itself one of the leading players in the new digital media landscape.

To uphold its title as the 5th most visited mobile platform in Hong Kong, New Media Group is committed to reinforcing its new positioning as a mega content provider and to strengthen all self-owned platforms, both print and digital. Meanwhile, it strives to broaden its business scope, expand its audience reach, and act as a perfect support to marketers of today. It will continue its transformation into a strong and reputable Content Marketer, embracing more new challenges and creating new and better business opportunities in the ever changing digital and multimedia environment.

Responsibilities : -

  • Install and configure software and computer systems.
  • Troubleshoot and resolve issues with software or hardware.
  • Walk colleagues or clients through steps to help them resolve their technical problems.
  • Maintain procedures and reports that provide technical support to the entire organization.
  • Analyze records and logs to spot underlying trends and potential issues. Support the implementation of new solutions or applications.
  • Establish accounts for new users and assist with password or login problems.
  • Participate in business-wide meetings to provide insight into technical requirements.

Requirements : -

  • Qualifications Associate’s or bachelor’s degree in computer science or a related field.
  • 1+ years of experience in a technical support role.
  • Certifications are preferred, but not required.
  • Working knowledge and expertise with a variety of software, hardware, and applications in both windows/macs OS Willingness to solve complicated problems and see projects through to completion.
  • Analytical skills to study problems and records and identify solutions.
  • Team-oriented attitude to help other colleagues and departments with technical problems.
  • Strong interpersonal communication and relationship-building skills.
  • Ability to manage time and effectively prioritize numerous projects at one time.

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More job information
Job ref no. CT3118290-01#8888
Salary
  • 20,000 - 25,000 / month
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • Degree