Job ref no.: CT3116513-01#2106

IT Support Manager

AlphaSights Ltd.


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At AlphaSights, we power ambitious professionals; from investors to corporate strategists, business-builders to social entrepreneurs, our clients are decision-makers and innovators who are driving progress for their organizations and society at large. Spanning every industry and geography, what they have in common is the need to rapidly combine knowledge, data, and ideas to successfully navigate complex, competitive, and fast-evolving markets.

Our global team of 500+ savvy professionals work behind the scenes to connect our clients with the expertise and insights they need and to render their work more seamless, efficient, and better-informed. Leveraging the latest in human-aided artificial intelligence, our teams provide proactive, flexible knowledge solutions that help our clients discover, assess, and capitalise on value creation opportunities ahead of the competition.

Founded in 2008, AlphaSights operates from nine offices around the world and is regularly recognized as a high-growth company by notable publications such as The Financial Times, Inc. 5000, The Sunday Times, and Crains.

As a rapid-growth business and industry pioneer, AlphaSights is an exciting, fast-changing organisation. Our employees are given significant autonomy, responsibility, and opportunities for professional development early in their careers. Our most successful people embrace a whatever-it-takes approach. We’re driven, hard-working, and results-oriented, while also supporting one another and celebrating wins together.

The IT Support role:

AlphaSights is looking for a proactive and driven individual to join the Technical Operations (IT) Team in Asia. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support I therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in the Hong Kong office, and the Asia region. Based in Hong Kong, this role will also support IT for our other regional offices in Shanghai, Seoul, and Tokyo.

From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and take responsibility for both your successes and failures. You also need to be proactive, creative, and enjoy interacting with other people. We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

Core responsibilities:

Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support
Configure and deploy Macs, VoIP phones, hardware, and networking equipment
Support both our proprietary and third party software applications
Maintain meeting room hardware for conference calls and video conferencing
Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly
Maintain the company IT hardware asset register

Requirements:

1-2 years work experience (Apple technician, Helpdesk, etc) OR relevant degree/certification
Strong understanding of computer hardware (macOS/iOS)
Evidenced problem-solving skills, comfortable navigating ambiguity
Thrives in a results-oriented, fast-paced environment

 

Attributes we're looking for:

Fluency in English required, additional fluency in an Asian language preferred
Excellent track record of successful service delivery
People-oriented, customer service mindset
Excellent communication skills
Naturally positive attitude, with the ability to maintain patience and composure under pressure
Positive, team-oriented mindset, with a natural willingness to always go the extra mile

Interested parties please click Apply Now to submit your application

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More job information
Job ref no. CT3116513-01#2106
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Middle management level
Education
  • Degree