Posted on 2021-10-11

IT Support Manager

火幣亞洲有限公司

Huobi is a leading digital asset financial service provider since 2013. We operate in over 130 countries, with more than 10 million users by the world's largest trading volume, the largest total user assets, and the best liquidity, serving a greater mission to revolutionize the future of the global financial system, making the financial industry more efficient and digital wealth more accessible to everyone.

The Huobi team is dedicated to provide a safe, professional, trustworthy, and world-class services to its global clients in an effort to create a client-first culture.

Responsibilities:

  • Provide a highly responsive support to end-users, including PCs, mobile devices, printing, video conferencing & internal platform / system;
  • Ensuring locally hosted infrastructure e.g. servers, LAN, computers, printers, VC device, are supported & maintained within agreed SLAs by our vendors;
  • Working closely with China Team, to understand local business needs, agree activities we can deliver, share information about upcoming changes, etc.
  • Tracking & reporting the service status;
  • Ensure that all IT projects on-site comply with IT processes management and control standards, and Project Management;
  • Follow IT policy, make sure of IT compliance;

Requirements:

  • Experience with Windows OS and Mac OS. Must be familiar with all aspects of Win10. Hands-on skills with application support experiences;
  • Experience with Video Conference equipment configuration;
  • Able to perform network equipment troubleshooting, e.g. ISPs, Firewalls, cabling ;
  • Excellent understanding of customer services and a strong sense of customer focus;
  • Self-starter who is able to work independently, under pressure and willing to work outside office hours;
  • Good in Mandarin listening and speaking, reading and writing
  • A basic understanding of IT infrastructure and related activities is a plus
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
More job information
Salary
Job Function
Industry
Location
  • Central
Employment Term
  • Full-time
Experience
    N/A
Benefits
  • 5-day week
  • Medical plan