As the IT Support officer you will be responsible for delivering 1st and 2nd level support on all aspects of IT, working with the APAC IT team and also Global Service Desk. You will approach your area of responsibility from both a technical and user’s viewpoint. You will work in line with the standards and working practices established within the IT group.
The role will involve end user support, with windows and macs computers to be managed as well as network devices, video conference rooms, telephone systems, etc.
Provide all aspects of IT support for head office and HK operations
To provide network maintenance and administration tasks as directed; ensuring all necessary control documentation is completed.
Support the Implementation of both Corporate and Local IS Systems
Setup of laptops, desktops, mobiles etc in accordance to IT policy and procedures.
Ensure all requests are processed in accordance with company policy and procedure
Ensure the prompt resolution of any user complaints
Deal with all post implementation problems e.g. functionality that does not work, training that was missed, incorrect system configuration
To train users where appropriate to improve their skills base and improve their utilisation of the technology available to them.
Degree, Diploma or TAFE certificate preferred
3 + years experience in desktop support environment supporting both hardware and software
Printer Support and Configuration
Good knowledge of windows and macs machines
Can display good technical knowledge of one or more server backup systems
Microsoft products Installation/configuration, especially Outlook and Office
Knowledge of VOIP systems is preferred
Excellent communication and interpersonal skills
Good problem solving ability and troubleshooting skills
Strong time management and organisational skills
Ability to work under pressure and to tight time frames
Excellent analytical skills
MS Office Applications – all versions
MS Exchange Server
Apple products support (Macs, iPads etc)
Experience with Global Active Directory is preferred
We offer competitive remuneration package and fringe benefits to the successful candidate. In addition, you will have an opportunity to work in a reputable company with excellent career exposure. Interested parties, please click Apply Now for application process.