Job ref no.: CT3116128-01#3445

IT Support Specialist (Desktop / System / Network) (Upto $28k / mth)

EIRE Systems (Hong Kong) Limited

Role

  • Provide all-round IT support to clients in a proactive and professional manner via troubleshooting, remote & onsite support on applications, hardware and network issues

 

Responsibilities

  • Provide operational  and technical support to clients remotely or onsite
  • Provide support on Desktop, System and Network related enquires
  • Collect relevant details, and log all incident and request cases on the call logging system
  • Escalate requests / technical issues  to vendors and in-house experts when required.
  • Keep customers informed on request status and progress and update the cases.

 

■ Requirements

  • Diploma or degree holder in information technology, computer science or other related disciplines
  • 1-2 years of experience working as an IT support, helpdesk, desktop, or other relevant roles
  • Experiences in supporting Microsoft products (Win7, Win10, MS Office, Win Server, Exchange)
  • Good understanding in Networks (LAN/WAN, VPN, Firewall, TCP/IP, Wi-Fi , Cisco R&S) (technical hands-on will be advantageous, but NOT A MUST)
  • Holder of Microsoft / Cisco qualifications (MCSA, MCSE, CCNA, CCNP) would be advantageous (NOT A MUST)
  • Excellent communication, presentation and customer services skills
  • Good command of written and spoken English and Chinese

 

Interested parties, please click Apply Now.

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More job information
Job ref no. CT3116128-01#3445
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • Degree