Job ref no.: CT3117255-01#6687

IT Support Technician


We offer

  • Play a part in major global organisational improvement project
  • Help implement global standard IT processes for service and support
  • Pro-active participation in regional IT Account Management team
  • Develop core business partnership skills related to global support management
  • Insight into local business practices and challenges worldwide
  • Opportunity to involve in project management both locally and globally

Key responsibilities

  • Act as an IT business partner to support business needs
  • Provide simple onsite IT support
  • Deliver support and advice for Facilities Management/Office Services regarding office move planning
  • Support Hardware and Software asset management / tracking / auditing for devices not connected to the network and according to global processes
  • Manange local IT rooms, installed devices and LAN cabling
  • Provide on call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
  • Provide VIP support as per SLA and agreement
  • Act as POC for all IT projects under the area of responsibility and coordinate local actions
  • Engage with global teams for changes to IT environment or planned releases
  • Coordinate with relevant regulatory bodies where applicable for activities towards ensuring compliance with local regulations in effect
  • Responsible for all IT equipment in sites managed including video conferencing, voice, networks mobility and site specific solutions like video walls
  • Represent site or region in IT meetings / conferences as needed and likewise represent IT to business in local engagements

We are looking for

  • 2+ years of IT support experience
  • Proactive approach to problem solving
  • Extraverted/Outgoing nature
  • Ability to communicate with a wide audience, at all levels in the organization
  • Good English language written and verbal skills as a minimum
  • Passion for technology and cutting edge solutions
  • A real desire to help people
  • Someone who interacts with and understands business language/requirements, and able to translate into IT talk
  • Ability to adapt to changing environments
  • Good understanding of local country legislations
  • General understanding of business processes, and willingness to learn the T&L processes
  • Positive, optimistic and analytical approach to problem-solving
  • Self-motivated, able to operate with minimal supervision
  • Time management and the ability to prioritize and manage tasks
  • Ability to work under pressure
  • Ability to work in a team and share solutions / information with colleagues
  • Valid Passport and willingness to travel at short notice
  • Able to work in cross functional teams
  • Remote interaction with teams across geographic borders
  • ITIL knowledge (certification is optional)
  • Project management certification is a plus but not a must
  • Has worked with Service desk tools and Incident / problem / request processes
  • Familiar across multiple Windows operating systems, Hardware (servers, routers, switches)
  • Basic understanding of Networking and ability to liaise with remote support teams
  • Degree or Diploma in IT would be an advantage

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More job information
Job ref no. CT3117255-01#6687
  • N/A
Job Function
Employment Term
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • Travel occasionally