Job ref no.: CT3130312-01#2979

IT Supporter, Group IT

Contempo Limited

 

Responsibilities:

  • System Administration in Windows Server, Office 365, LAN and WAN         
  • Handle helpdesk calls related to desktops/laptops and email platforms and related systems
  • Assist in hardware/software, system/network upgrade
  • Assist in trouble-shoot and diagnosis all issues relating to LAN/WAN network, servers, firewalls and related network components
  • Keep high degree of communication level with system service provider for system implementation and maintenance
  • Coordinate between internal technical supporting teams & external vendors for scheduled IT support activities
  • Support end user for their PC operation systems, network support, hardware/software applications and peripherals issues
  • Communicate with local/oversea end-users in order to deliver on-site/remote IT installation work
  • Create end user documentation and troubleshooting guides for common issues or scenarios
  • Provide ad-hoc non-office hours support if required

Requirements:

  • Diploma or above in Information Technology or related discipline
  • At least 2 years’ experience in IT Helpdesk Support or Technical Support (Fresh Graduate will be considered as "Junior IT Supporter")
  • Certificate or above in computer related subject or equivalent, holder MCSE, CCNA, CCNP, PMP is an advantages
  • Experience in Window & TCPIP/IP, Active Directory, DHCP, DNS configuration, O365 and Outlook features
  • Previous experience with Cisco switches and routers preferred
  • Good team player and able to work independently
  • Good command of spoken & written in English & Chinese (Mandarin & Cantonese)

We offer attractive remuneration package including 5-day work week, double pay, performance bonus, group medical insurance, birthday leave, long-service leave and education allowance.

Please complete the application by clicking Apply Now. You can also attach your CV and Cover Letter with your current and expected salary.

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More job information
Job ref no. CT3130312-01#2979
Salary
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
Benefits
  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Education subsidies
  • Medical plan