Job ref no.: CT3115413-01#8885

IT System Analyst

Compass Offices

Benefits
  • 5-day week
  • Dental plan
  • Medical plan

We are looking for a professional with solid experience in installing and configuring computer systems, diagnosing hardware and software faults alongside with the ability to problem solve general technical issues. 

 

Job Responsibilities:

  • Provide local assistance and support
  • Ensure a positive end-to-end customer experience through providing a single point-of-contact, 
  • Pre-/post-sales requirement identification and technical support
  • Log and keep records of clients’ and employees’ queries, while analyzing these logs to spot common trends and underlying problems
  • Act as single point of contact for calls and emails for all IT related issues and concerns
  • Log and update ticketing system based on category and priority
  • Ensure response and resolution times are met as defined in SLA
  • Liaise with external parties to provide the full end user solution to our clients
  • Assist and provide remote & onsite support alongside troubleshooting
  • Work within a team to self-manage/schedule appointments and jobs based on client requirements
  • Work alongside other teams within Encore IT to improve internal systems and infrastructure
  • Identify client requirements and design final solution alongside pricing when needed

Requirements:

  • Information Technology or related disciplines 
  • Minimum 2 years’ experience in Desk Side & troubleshooting (user & client facing)
  • Good interpersonal and communication skills in verbal and written English
  • Strong customer service skills to provide excellent service and IT knowledge to clients
  • Enthusiastic in learning new knowledge and willing to grow
  • Good team working skills
  • Knowledgeable in Phone System is an advantage
  • Must have knowledge on the following:
    • Windows 10 or higher
    • MS Office including Outlook & Office 365
    • Basic networking

Interested parties please click Apply Now to apply job.

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More job information
Job ref no. CT3115413-01#8885
Salary
  • N/A
Job Function
Industry
Location
  • Central
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • N/A