Job ref no.: 11591 (CT3125104-01#0030)
Waion Solutions Limited

ITEC Support x 2 (IT Express Centre)(Ref. 11591)

Waion Solutions Limited

Benefits
  • 5-day week

Responsibility

  • Support in Office and Remote warm site.
  • Handle technical inquiries and provide level 1 & 2 support within the agreed service levels, covering desktop, mobile device, communication systems, network issues and application software.
  • Ensures proper documentation, notification, escalation and tracking and follow up of all incidents.
  • Assist and train users to improve the user experience with various IT products.
  • Maintenance of company databases, sharepoint and website.
  • Responsible for supporting end user software such as Microsoft/Mac OS, MS Office, Video Conferencing etc.
  • Organize workshop/seminar for promoting IT products/sharing IT knowledge

Requirement

  • 2+ Year of Experience in PC Desktop Support
  • Higher Diploma or above
  • Duration: 1 year (Contract Renewable)
  • Working Hours: M-F 08:45 - 17:55
  • Working Location: Central / Kowloon Bay / Mongkok / Shatin

 

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More job information
Job ref no. 11591 (CT3125104-01#0030)
Salary
Job Function
Industry
Location
  • Kowloon Bay
  • Central
  • Mongkok
  • Shatin
Employment Term
  • Contract
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree