Join-in Bonus HK$12,000 - Member Experience Specialist (Aviation Service, Travel and Lifestyle)
Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.
We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.
Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.
Our Missions:
- Delight our members by providing best-in-class quality service
- Provide one-stop service including flight and travel bookings, lifestyle rewards, and general information about loyalty programs
- Resolve member’s complaint and provide the best solution
- Be the bridge to feedback members concerns for continuous improvement
Our perfect teammate will be:
- Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages (especially Japanese speaking) is an advantage
- Strong courteous telephone manner and communication techniques
- Excellent customer service mindset and logical thinking skills
- Show flexibility, willingness to multi-task, ability to analyze and good problem-solving skills
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Minimum Form 5 or Secondary School graduate, plus 1 year’s working experiences in customer services / travel industry preferable
Fresh Graduates will also be considered.
The role comes with attractive benefits such as:
- Join-in Bonus
- 7-week comprehensive and structured training
- 5-day work week
- 14 days’ paid annual leave
- Monthly Performance Incentive
- Non-Contributory Provident Fund
- Medical Coverage
Application Method:
Interested parties please forward detailed resume to Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon or email to Telsjobs1@pccw.com or WhatsApp/Line/WeChat 9331 1311 for enquiries.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
| Job ref no. | CTT-02289 (CT3126461-01#3065) |
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)About HKT Teleservices
HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.
HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.