Job ref no.: CT3117490-01#7189

Journey Host & Travel Experience Specialist (Chinese-speaking customers)

Luxury Driving Experience Limited

Journey Host & Travel Experience Specialist

We are looking for members of our hosting team, in particular individuals who are or can develop into leaders of this crew.  We call them “journey host".

The hallmark of our journey hosts is that they reflect our On the Road Experiences brand spirit:

  • You are at heart an explorer of life and the world
  • You love driving journeys
  • You follow your heart and not convention
  • You are adventurous (= more than happy to move yourself out of your comfort zone) while at the same time appreciating luxury and little luxuries
  • You are open, humble, caring, fully committed and have a great sense of humour
  • You are very detail-oriented in everything you do

To succeed in this role, you must also speak English fluently and Mandarin Chinese natively.

If this is you, you will get to:

  • Travel to and experience some of the most beautiful places in the world
  • Share your experiences with very special customers
  • Help a dynamic, innovative tour company grow
  • Work in a team where each member reflects our brand spirit (described above)

If you are also interested in and believe you have a knack for sales,

  • this position can also encompass the role of “travel experience specialist", that is, relationship- and competence-based sales.  
  • The two roles “journey host" and “travel experience specialist" are mutually reinforcing:
    • The more you host journeys, the deeper your knowledge will become
    • The deeper your knowledge, the easier it becomes to sell
    • The more you sell, the more you get to host
  • The combined role also provides you two sources of income:
    • journey hosting fees and
    • commissions from sales.

Role

  • As a Journey Host, your compensation will be based on the number of journeys you host.
  • For the Travel Experience Specialist aspect of this role, compensation will be based on consultative-/relationship-based sales for a specific customer market or geography.

Hosting – Customer Experience    

For each Journey that you host, you will be the Lead for everything big and small that needs to be done before, during and follow-up’s after the journey. Each journey is, in effect, an “event".  You will be assigned select ‘events’ to host.
Training – self- as well as provided hands-on training. Before you host the first journey on your own, we will provide training and you will need to familiarise yourself with the itinerary (e.g., hotels, routes, activities) – and understanding the “why’s/what/how" behind our service.

  • For every journey you host, you will be comfortable with and expected to:
  • Be Prepare and Organized
    • familiarize yourself on all aspects of the itinerary and the profiles of the customers in as much detail as is possible.
    • assist our Operations team where needed on journey preparations
    • Arrive at the designated Starting location 1-2 days before journey begins and be hands-on in preparing all that is needed before customers arrive
  • Listen Anticipate and Lead
    • Work closely and be respected as a leader within our multicultural journey crew to ensure the flawless operation of the journey.
    • Be tuned in on every customer, their nuances and preferences. Understand group dynamics. Enable our crew to be the trusted attentive journey crew that we strive to be for all our customers
    • Be observant, anticipate issues where possible and make the most of unforeseen situations (e.g. spontaneous picnic, while traffic jam) to make road journeys enjoyable
  • Gather Feedback - obtain customer feedback & provide new ideas for improved product

Specialist – Travel Experience    

This person must be a Travel Experiences Advocate who continually identify ways to impress and strengthen relationships with customers, and partners. You will be comfortable with:

  • working to sales targets but equally happy doing the administrative tasks as this is a 360-degree role where you will handle every detail of the booking from initial inquiry to payments, to the clients returning home
  • promoting our journeys in a consultative, knowledge- and relationship building-based approach.
  • work closely with the assigned Journey Hosts (if it is not you) to ensure all preferences/limitations/knowledge about your customers are passed on to the journey crew
  • Identifying customers/segments and build long term relationships with them;
  • Maintaining an active leads and sales generation program for a rolling 12 months;
  • Identify which channel partners could be key to your sales success here and identify ways to strengthen these relationships over time.

You will be assigned a specific customer Market/Geography to build and expand the business

Other    

  • Depending on your interest and availability, you may also get involved in supporting our product development and research activities.

Candidate Requirements

As a successful candidate, you will probably have a minimum of 5 years’ experience working in one of the following fields, industries or companies:

  • 5-star or unique boutique hotels
  • Event Management (especially in the Automotive industry)
  • Luxury Goods
  • Concierge Services
  • PR or Advertising
  • Boutique/high-end tour operator
  • Airline as Flight Attendant
  • Travel Blogging

You should….

  • reflect the spirit of our On the Road Experiences as described above
  • have extensive travel experiences in at least some of our destination countries as listed above
  • show strong evidence of being equally at ease connecting with demanding Asian as well as Western customers who are used to individual and full-service travel
  • have a demonstrated ability to work closely in teams
  • be recognized for inspiring confidence in others and remaining calm in emergency situations
  • be hands-on, highly flexible and have a can-do attitude
  • be creative, quick-thinking and quick-learning
  • have outstanding communications skills – proactive and complete
  • good written and spoken English and be a native speaker of Mandarin Chinese
  • have a driving license, driving experience and demonstrated interest and experience with self-driving holidays
  • can adapt to flexible work times/schedules

Upon request, the candidate will be able to submit references.

Contact Details

Website: www.ontheroadexperiences.com      

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More job information
Job ref no. CT3117490-01#7189
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Non-management level
Education
  • N/A