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Job ref no.: CT3114389-01#9264

Junior Account Manager

TransPerfect Translations Limited

Description: Translations.com branch in Hong Kong is looking for a proactive Client Services Associate who wants to join a quickly growing company. The suitable candidate would be expected to assist Senior Account Managers with their day to day task  during the training period till they are deemed ready to work on their own accounts.

 

Key Responsibilities

 Training period:

  • Support Account Managers with internal administrative tasks (Drafting of quotes and proposals, managing client billing/invoices and account workflows)

 Leading to:

  • Being the main point of contact responsible for all client communication and conflict resolution
  • Ensuring that client issues are dealt with in an efficient manner, registered and investigated by the Quality Team
  • Working closely with the production and/or solution engineering team(s) in order to maintain a continuous knowledge of project status in order to identify potential issues
  • Ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable
  • Being aware and in pursuit of opportunities for account growth
  • Providing regular two-way communication between the client and production, to provide strong team representation and set proper client expectations
  • Understanding TransPerfect’s services and solutions and effectively communicates and recommends them to the client
  • Reviewing all major deliverables to ensure quality standards and client expectations are met
  • Developing and maintaining job trackers, Key Performance Indicator reports etc
  • Monitoring client budgets and billing process for accuracy and timeliness
  • Working on Account Strategy with the Sales person

 

 Requirements

  • Min. 1 year experience in a client facing role
  • Degree in translation or similar would be an advantage
  • Understanding the value creation concept in the overall business context
  • Strong project management and quantitative skills
  • Extremely organized and highly motivated
  • Excellent verbal/written communication skills in English. Second Asian language would be an advantage
  • Demonstrated commitment to teamwork and results

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More job information
Job ref no. CT3114389-01#9264
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • Degree