Posted on 2022-01-12

Key Account Executive

G3 Worldwide Hong Kong Limited

Reporting to Business Solution Manager to maintain assigned key accounts and provide customer support. The role is a crucial interface between internal and external customers, and manage relationship with external customers to drive the growth of the business.


Job Responsibilities 

  • Maintain and provide customer support to assigned major accounts for business development and sales process
  • Identify and qualify customer needs and requirement
  • Provide business solution to explore new business opportunities by working with Business Development Managers
  • Conduct customer profile analysis and prepare monthly performance reports
  • Implement SOP for new customers to ensure smooth onboarding
  • Proactively identify and resolve customer escalations, issues and manage exceptions
  Job Requirements
  • Minimum 2 year logistic industry experience
  • Account management and customer service experience preferrable
  • Postal distribution background with knowledge of e-commerce market place and air freight preferable
  • Data proficiency including excel
  • Business analysis and proposal proficiency
  • Good problem solving and effective communication skills
  • Process driven and result oriented
  • Willing to work as team
  • Fluent spoken and written English and Chinese (Mandarin)
  • Willing to travel with expected frequencies to different cities of China
  • A recognized university degree
  • Immediate availability is preferable
G3 Worldwide Hong Kong Limited is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Applicants who are not contacted within 6 weeks may consider their application unsuccessful. Unsuccessful applications may be kept for another 3 months for being considered for other suitable positions available in our Company. The unsuccessful applications will be destroyed after the said period of retention.

 

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More job information
Salary
  • 20,000 - 30,001 / month
Benefits
  • 5-day week
  • 13-month pay
  • Insurance plan
  • Medical plan
Job Function
Location
  • Ngau Tau Kok
Industry
Employment Term
  • Full-time
Experience
  • 2 years
Career Level
  • Middle management level
Education
  • Degree