Job ref no.: CT3130312-01#3033

Key Account Management Cockpit Leader

Bollore Logistics Hong Kong Limited

A Key Account Management Cockpit Leader opportunity in our Hong Kong office is now created as an expansion of the team to manage the account of a global French luxury brand. 

What you will be doing

As a Key Account Management Cockpit Leader, you will be the sole operations entry point for the customer’s regional team and proactively engage with customer’s requests and spot projects. You will work closely with various departments and entities in the Asia Pacific region to ensure expectations are met as per agreement, rectify matters, ensure smooth communication and coordination of operational gaps and any account management related subjects. You will be responsible for identifying, articulating and proposing preventive and corrective actions in the event of operational mishaps and ensure alignment of deliverables to support and strengthen the objectives of the account.

To be successful in this role, you must be quick and flexible with alternative solutions in the event of any deviations at a geographical level and ensure timely communication with the customer upon identifying any potential risks. Working with the RAM/KAM team, you will support in preparing any back-up solution pricing in any state of force majeure or highly risked shipments.

With the support of peers, you will relate with the customer in performance analysis, review KPI reports and initiate continuous improvement initiative to exceed expectations. 

The successful applicant

  • At least 5 years of experience with a freight forwarder in n Operations / Account Management / Control Tower role
  • Good knowledge in air freight, sea freight, customers brokerage and supply chain
  • Global / regional account management experience
  • Experience in the luxury retail / Fashion vertical will be advantageous
  • Mature and independent who thrives in a challenging and dynamic environment
  • Customer oriented individual
  • Solutions driven
  • Knowledge on omni-channel distribution
  • Strong advocate of CSR, Ethics and QHSE

We offer attractive remuneration package with benefit including double pay, medical & dental insurance to the right candidate. Interested parties please send your resume stating expected salary, expected work location and date available by Apply Now Button.

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More job information
Job ref no. CT3130312-01#3033
Job Function
  • Kwai Fong
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Middle management level
  • Degree
  • 5-day week
  • 13-month pay
  • Dental plan
  • Medical plan