Job ref no.: CT3123192-01#2850

Key Account Management Executive

M & R Forwarding (HK) Limited

  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Medical plan


  • To ensure timely, clear and accurate communication with the respective customers
  • To develop customer-specific SOP documents for both internal and external processes and to maintain the SOP documents by incorporating new and/or changed instructions
  • To maintain logistics operation by following the agreed procedure
  • To monitor the operational quality for the Key Accounts across the Asia offices and implement measures, KPI’s and reports for such monitoring
  • To monitor data integrity for Key Accounts in our IT platform
  • To work in conjunction with other offices and/or departments in the region as well as overseas partners to jointly implement Key Accounts
  • To establish amiable customer relationships & value proposition and to increase customer retention
  • To prepare and conduct presentations to overseas Key Accounts and/or agent partners



  • University Graduate, preferably in Business Administration, Logistics & Supply Chain Management or any related field
  • Relevant experience in a Key Account Management and/or Logistics & SCM role, preferably gained within a multinational Logistics or Freight Forwarding company
  • Excellent verbal and written English and Chinese (Cantonese and Mandarin) communication ability. Fluency in any other language is a definite advantage
  • Team player that works well with peers in a multi-cultural environment
  • Excellent interpersonal and communication skills to external customers as well as internal points of contacts;
  • Good computer literacy, with strong skills in MS Office (Excel, Word and PowerPoint)
  • Diligent and customer-oriented mindset
  • Fresh graduate will also be considered



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