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Job ref no.: CT3116008-01#0029
TUV Rheinland Hong Kong Ltd

Key Account Manager / Program Manager

TUV Rheinland Hong Kong Ltd

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Flexible working hours
  • Marriage leave
  • Medical plan
  • Paid overtime
  • K + 3 more

Job Responsibilities:

  • Local operational responsibility for the respective Key Account
  • Develop specific local account operational strategy (e.g. project forecast) and action plan for operation excellence
  • Develop and expand account relationship
  • Technical guidance of local Key Account Team
  • Supervision of processes regarding the respective key account
  • Record and document Key Account related operational information (e.g. project status, project delivery rate [on time / delay rate], team work load situation etc.) and report to operational head regularly
  • Conduct research of customer‘s satisfaction (e.g. client survey).
  • Responsibility on optimization of services and processes taking customer‘s requirements into consideration
  • Ensure documentation and follow up of the implementation of Key Account business processes such as project flow, sample arrangement
  • Apply the Escalation Management scheme (set up by the Key Account Manager or Operational head) if necessary

Job Requirements:

  • Minimum 4 years’ experience in quality control / assurance or related industry, with 2 years in managerial role
  • University graduate in Marketing, Business, Science or Engineering disciplines
  • Quality assurance experience in European market is preferable
  • Good command of English, Cantonese and Mandarin
  • Ability to understand and analyze customer needs
  • Self-motivated, responsible, patient, customer-oriented and detail-oriented
  • Good team player with strong communication and presentation skills
  • Good project management, execution and process improvement skills

For job applications, please send detailed resume to Human Resources Department via [via CTgoodjobs Apply Now ].

All information received will be kept in strict confidence and used for employment purpose only. Applicants who are not invited for interview within 5 weeks may assume their applications unsuccessful and their data will be retained for 6 months for other suitable vacancies in our organization.

More job information
Job ref no. CT3116008-01#0029
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 4 years - 9 years
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip
  • Degree
  • Master's degree
Require to Travel
  • Travel occasionally