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Job ref no.: CT3129409-01#0130
Delivery Hero Food Hong Kong Limited

Key Account Manager

Delivery Hero Food Hong Kong Limited

'Hungry to make a difference? Then foodpanda may be the place for you!'

At foodpanda, we’re on a mission to redefine customers’ food and shopping experience as a multifaceted online platform across the 14 countries we operate in. We’re all about bringing on the smartest and brightest minds as we continue to grow in a fast-moving and agile environment, and hiring those who can thrive in an energetic and hardworking start-up culture. We strive to become everybody’s most loved delivery platform; however, this won't happen without some really awesome people!

We are looking for a highly-driven and motivated Key Account Manager to join our fun, professional and dedicated Account Management team based here in Hong Kong. Our Commercial Department oversees the end-to-end restaurant partners’ operations and businesses, from partners identification & signing to onboarding & account management, as well as new venture developments. If you are a food lover, join us now to make a direct impact and contribute to large-scale success!

Know more about the team

Our Account Management team operates under the Commercial Department, which is responsible for relationship management and strategic business planning, such as tailor-made branding and marketing campaigns, with the aim of growing the accounts’ portfolios in order to achieve their business goals!

Role Description

  • Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partner restaurants in answering high severity requests or issue escalations when necessary
  • Regular communication with partner restaurants. Activate set of services (ad sales, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance
  • Communicate clearly the progress of monthly/quarterly initiatives
  • Forecast and track key account metrics
  • Interact closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor service
  • Ensure timely and successful delivery of our solutions according to partner restaurants’ needs and objectives
  • Coordinate all organizational project matters and manage all daily project management issues
  • To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfil company’s needs

Desired Skills and Experience

  • At least 4 years’ experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
  • Ability to analyse and draw inference from data
  • Experience in delivering client-focused solutions based on partner restaurants’ needs
  • Detail-oriented with proven ability to manage multiple projects at a time
  • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proficiency in both English and Cantonese, fluency in Mandarin would be a plus
  • Knowledge in Chinese Word Processing is mandatory
  • Knowledge in the use of Salesforce preferred

What We Offer

  • A dynamic, fast paced environment
  • A vibrant and international team with diverse background
  • Steep learning curve in e-commerce & entrepreneurship
  • Learning & development programs and skills trainings
  • Flexible working hours and agile company with a flat hierarchical structure
  • Monthly staff allowance and corporate discounts including at restaurants, gyms and many more
  • Agile office environment with a fully-stocked beverage fridge and self-serve beer   
More job information
Job ref no. CT3129409-01#0130
Salary
Job Function
Industry
Location
  • Sheung Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 4 years - 9 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • Dental plan
  • Flexible working hours
  • Medical plan