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Job ref no.: CT3115703-01#0430

KYC Case Lead

Societe Generale Hong Kong Branch

Primary Objectives

  • Prioritization of requests and leading prioritization meetings with dedicate representatives from each business line
  • It’s case leads responsibility to help the client/sales understand the SG’s KYC requirements and provide additional rational as to why certain documents are being requested
  • Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client data bases
  • Take responsibility for the proper management of KYC files and client records in the information systems
  • Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure. Manage communication & updates between all key stakeholders
  • Ensure weekly productivity targets are met while quality remains at the highest standards
  • The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
  • Central point of contact for external Clients and internal stakeholders
  • Ownership of the case from the point of documents collection to validation
  • The case lead is responsible for assessing the final Client risk and providing final validation on the KYC analysis
  • Advisory role for all BLs and Clients
  • Understand profitability and urgency and challenge the non-standard requests
  • Provide transparency, report incidents and escalade blocking or complex cases to front office or Compliance with expected actions plans
Major Accountabilities / Principal Responsibilities
  • Collect documentation from Clients and provide guidance and support
  • Set regular meetings with key Clients for follow up
  • Manage business priorities while at the same time providing transparency and visibility
  • Lead performance meetings with internal Onboarding stakeholders and business
  • Production of dashboards on a regular basis to inform all stakeholders on the status of their onboarding
  • Produce reports for follow up, pipeline management and KPI monitoring
  • Assist in managing a dedicated mailbox for the onboarding process
  • Provide cross coverage on all team functions
  • Provide assistance and expertise to FO and Clients on the onboarding process
  • Comply with all Risk and regulatory obligations where relevant
  • Participates in key projects linked to onboarding
  • 4-eye check & validation of KYC files to ensure that it is in line with policy and procedure

Profile

Key Skill Areas & Knowledge Required
  • Prior experience in KYC or onboarding in a broker or investment bank environment
  • Client facing skills – ability to speak to the client on regular basis and provide accurate and efficient information
  • Ability to explain clearly to the client the requirements for the onboarding process
  • Ability to understand the client structure and the structure of a financial transaction
  • Understanding of key issues in relation to AML risk, ability to identify relevant sources of information
  • Familiarity with local AML / KYC regulatory and compliance issues
  • Analytical skills and the ability to work autonomously
  • Ability to work under pressure and handle difficult conversations
  • Demonstrated ability to prioritize and work within tight and changeable timeframes
  • Ability to challenge the Business Lines in cases where the onboarding capacity cannot handle the current pipeline, able to identify the high priority cases vs the standard ones
  • Ability to build and cultivate good working relationships with Business Lines and Clients
  • Good interpersonal and communication skills, sense of service, and flexibility are essential requirements
  • The position requires effectiveness, team spirit and an ability to work in a fast-paced and demanding environment
  • Transversal knowledge of the services and products of the corporate and investment banking sector. Specific knowledge of SG group is an advantage
  • Eagerness to learn and to keep abreast of AML / KYC latest issues and requirements
  • Fluent in written and spoken English, Mandarin, Cantonese. Other languages are a plus

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More job information
Job ref no. CT3115703-01#0430
Salary
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Job Function
Industry
Employment Term
  • Permanent
  • Contract
Experience
  • 0 year
Career Level
  • Entry level
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