Job ref no.: CT3115703-01#9851

Lead - Corporate Technology(HK)


Leader, Corporate Technology (HK)

Department Goals & Objectives

  • Responsible for successful Corporate Technology Service delivery to WeWork internal team members globally

  • Services includes but not limited to Infrastructure, Project Management, Applications, Information Security as well as Technology Governance & Compliance

  • Manages the administrative, logistical and technology support for day-to-day corporate technology functions

  • Ultimate accountability for bottom line while maximizing return on investment

  • Plan and deliver integrated information services to enable Internal WeWork team members access the information they need, when and where they need it

  • Meet or exceed internal team member’s requirements for technology service delivery

  • Leverage existing, emerging, and innovative technologies to enhance, improve, and streamline IT processes

  • Ensure the privacy, integrity, reliability and appropriate use of information resources for all WeWork corporate services locations

Position: Leader, Corporate Technology

Reporting to: Regional Director, Corporate Technology

Position Goals & Objectives

  • To provide support and solutions uniquely tailored to our team members. To use knowledge and skills to independently diagnose issues and design, plan or implement a resolution in a timely and appropriate manner.

  • Plans and delivers integrated technology support services to WeWork team members (employees) meeting or exceeding requirements for service excellence and delivery

  • Leverages existing, emerging, and innovative technologies to enhance, improve, and streamline technology services processes

  • Ensures the privacy, integrity, reliability and appropriate use of information resources for all WeWork regional headquarter locations

  • To utilize metrics needed to monitor the performance and delivery of technology services to WeWork team members

  • To work collaboratively with, and provide solutions to, the other Member and Corporate Technology Teams (Applications, Engineering, Information Security, Governance & Compliance)

  • Using your unique skills, identify opportunities for continuous process improvements and if needed, partner with other WeWork Technology teams to design, plan and implement a resolution.

  • Proactively ensure team member issues are, where possible, anticipated and resolved before they occur. Evaluate and educate team members on IT practices that maximize their working efficiency.

  • Identify chronic or recurring IT issues partnering with other technology teams for a resolution.

  • Ability to use discretion and independent judgment in evaluating problems and creating solutions for team members.

  • Designing, developing, creating and modifying computer systems or programs related to user or system design specifications or machine operating systems

  • Analyzing and selecting and determining when to implement new technology, processes and procedures to meet hardware, software or system functional specifications

  • Determining on what type of hardware or software the team members should use

  • Representing the Company in selecting and negotiating the sourcing and purchasing of hardware or software

Language Requirements

  • Both English and Mandarin are required

Job Responsibilities

  • Support WeWork internal team members globally by providing prompt response to member incidents and requests while managing and maintaining the closing of tickets within JIRA ticketing system

  • Primary interface for the Corporate Technology Team providing a positive experience for WeWork Team Members through tailored IT solutions and the development and implementation of installation plans

  • Maintaining and updating technology standards for team member’s hardware and software specific to their job role.

  • Responsible for team member computer and account management provisioning and de-provisioning and inventory management of equipment

  • Communicate basic concepts to users of all computer literacy levels, in order to perform training, and generally support to all WeWork team members globally

  • Demonstrated expertise in the management of Microsoft and Apple based business applications and operating systems

  • Installation, configuration and support of network printing resources including printer servers, printers and other peripheral devices.

  • Independently evaluates and troubleshoot computer hardware and software, peripheral devices, mobile devices and network connectivity problems remotely or on site.

  • Provide a memorable team member experience for technology services that surpasses any and all expectations

  • Responsible for determining when to update computer imagines and implementing imaging software after performing testing in non-production environment

  • IT asset & inventory management to maintaining a global supply of technology hardware and software

  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.

  • On-Call global IT support for all WeWork locations

  • Ensure relevant IT support staff are made aware of urgent support issues via agreed communication procedures.

  • Vendor relations on behalf of the company including negotiating pricing, purchasing, delivery logistics, schedule and coordinate vendors for repairs for software & hardware

  • Coordinate and manage auditing tasks including working with internal/external auditors

  • Responsible for training of new hires on service desk policies and procedures

  • Create & maintain documentation for existing and new process for technology services

Job Skills:

  • Experience with Windows 10, Office 365

  • Experience with JIRA, AirWatch, Google Apps for Business, Microsoft Active Directory

  • Familiar with iOS/Android OS

  • Knowledge of Autodesk products, Adobe design suite, AutoCAD, Revit, 3D Studio Max, Rhino, VRAY and experience supporting designers in an architectural setting preferred

  • Ability to manage multiple projects and meet deadlines

  • Basic knowledge of mobile device management technologies

  • Previous experience with reporting and metrics preferred

  • Experience with Audio Visual system troubleshooting

  • Excellent communication and service delivery skills

  • Experience in the installation, configuration, and administration of LANs, wireless network along with other basic networking principles

Interested parties please click Apply Now to apply job.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.