Leader, Corporate Technology (HK)
Department Goals & Objectives
Responsible for successful Corporate Technology Service delivery to WeWork internal team members globally
Services includes but not limited to Infrastructure, Project Management, Applications, Information Security as well as Technology Governance & Compliance
Manages the administrative, logistical and technology support for day-to-day corporate technology functions
Ultimate accountability for bottom line while maximizing return on investment
Plan and deliver integrated information services to enable Internal WeWork team members access the information they need, when and where they need it
Meet or exceed internal team member’s requirements for technology service delivery
Leverage existing, emerging, and innovative technologies to enhance, improve, and streamline IT processes
Ensure the privacy, integrity, reliability and appropriate use of information resources for all WeWork corporate services locations
Position: Leader, Corporate Technology
Reporting to: Regional Director, Corporate Technology
Position Goals & Objectives
To provide support and solutions uniquely tailored to our team members. To use knowledge and skills to independently diagnose issues and design, plan or implement a resolution in a timely and appropriate manner.
Plans and delivers integrated technology support services to WeWork team members (employees) meeting or exceeding requirements for service excellence and delivery
Leverages existing, emerging, and innovative technologies to enhance, improve, and streamline technology services processes
Ensures the privacy, integrity, reliability and appropriate use of information resources for all WeWork regional headquarter locations
To utilize metrics needed to monitor the performance and delivery of technology services to WeWork team members
To work collaboratively with, and provide solutions to, the other Member and Corporate Technology Teams (Applications, Engineering, Information Security, Governance & Compliance)
Using your unique skills, identify opportunities for continuous process improvements and if needed, partner with other WeWork Technology teams to design, plan and implement a resolution.
Proactively ensure team member issues are, where possible, anticipated and resolved before they occur. Evaluate and educate team members on IT practices that maximize their working efficiency.
Identify chronic or recurring IT issues partnering with other technology teams for a resolution.
Ability to use discretion and independent judgment in evaluating problems and creating solutions for team members.
Designing, developing, creating and modifying computer systems or programs related to user or system design specifications or machine operating systems
Analyzing and selecting and determining when to implement new technology, processes and procedures to meet hardware, software or system functional specifications
Determining on what type of hardware or software the team members should use
Representing the Company in selecting and negotiating the sourcing and purchasing of hardware or software
Both English and Mandarin are required
Support WeWork internal team members globally by providing prompt response to member incidents and requests while managing and maintaining the closing of tickets within JIRA ticketing system
Primary interface for the Corporate Technology Team providing a positive experience for WeWork Team Members through tailored IT solutions and the development and implementation of installation plans
Maintaining and updating technology standards for team member’s hardware and software specific to their job role.
Responsible for team member computer and account management provisioning and de-provisioning and inventory management of equipment
Communicate basic concepts to users of all computer literacy levels, in order to perform training, and generally support to all WeWork team members globally
Demonstrated expertise in the management of Microsoft and Apple based business applications and operating systems
Installation, configuration and support of network printing resources including printer servers, printers and other peripheral devices.
Independently evaluates and troubleshoot computer hardware and software, peripheral devices, mobile devices and network connectivity problems remotely or on site.
Provide a memorable team member experience for technology services that surpasses any and all expectations
Responsible for determining when to update computer imagines and implementing imaging software after performing testing in non-production environment
IT asset & inventory management to maintaining a global supply of technology hardware and software
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
On-Call global IT support for all WeWork locations
Ensure relevant IT support staff are made aware of urgent support issues via agreed communication procedures.
Vendor relations on behalf of the company including negotiating pricing, purchasing, delivery logistics, schedule and coordinate vendors for repairs for software & hardware
Coordinate and manage auditing tasks including working with internal/external auditors
Responsible for training of new hires on service desk policies and procedures
Create & maintain documentation for existing and new process for technology services
Experience with Windows 10, Office 365
Experience with JIRA, AirWatch, Google Apps for Business, Microsoft Active Directory
Familiar with iOS/Android OS
Knowledge of Autodesk products, Adobe design suite, AutoCAD, Revit, 3D Studio Max, Rhino, VRAY and experience supporting designers in an architectural setting preferred
Ability to manage multiple projects and meet deadlines
Basic knowledge of mobile device management technologies
Previous experience with reporting and metrics preferred
Experience with Audio Visual system troubleshooting
Excellent communication and service delivery skills
Experience in the installation, configuration, and administration of LANs, wireless network along with other basic networking principles
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