Lead, Process Excellence

Roles and Responsibility

• Reporting to the Private Banking COO in GCNA, the role will be accountable for the change projects and governance in supporting the GCNA Private Banking business strategy and have direct responsibility of the digital client platform. This person will play a pivotal role in driving global target operating model and contributing to the global Transformation Program of Wealth Management and Private Banking.
• Where required the role will lead on projects or initiatives. The role calls for a sound understanding of the Private Banking sector and key Operations disciplines. It requires outstanding relationship management skills in conjunction with an unrelenting focus on execution and continuous improvement.
• Additionally, the role holder is responsible for day-to-day organisation, coordination and reporting of COO priorities and ensuring appropriate levels of stakeholder engagement.

Key Responsibilities

• Accountable for overall Change Governance of the business in the region; Coordinate for an effective change delivery plan taking into consideration country needs in both local and global priorities

Global Initiatives and Project Management

• Act as project lead on assignments from the Business Head / COO from time to time
• Key contact point for WM CMPS & MI on new product launches and enhancement of product offerings
• Organize Change Governance Forum to maintain strong stakeholder engagement and provide feedback from FO perspective on new and change initiatives
• Key contact point for Global project owners in terms of local roll-out of various initiatives
• Participate and coordinate group and regulatory change initiatives that impact Private Banking HK
• Drive alignment with respective product owners/ group procedure and initiative owners/ O&T and compliance team etc. to launch and manage product, process & regulatory initiatives, so as to drive, implement and launch initiatives to improve front office experience, client experience and the upkeep of regulatory requirements
• Plan and coordinate UAT and other relevant testing requirements for local office
• Provide local perspectives and user requirements to group and senior management on project proposals
• Organize pre- and post-mortem for major launches and present lessons learned and recommendations
• Ensure new initiatives and changes are communicated to all relevant stakeholders through Change Communication Forum with proper documentation of policy & procedures and Business Operating Manual.
• Liaise with relevant stakeholders in driving client communication on new services offered and changes of current platform
• Escalate appropriately to ensure the PvB COO is updated and able to intervene as required

Regulatory & Business Conduct

• Key contact point for Compliance, Legal and other 2LOD on new regulatory initiatives, risk management controls and governance/oversight enhancement
• Ensure sufficient training and documentation to impacted staff on new initiatives/protocols
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the PvB COO to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Ensure compliance to Reg reporting Policy / standard in line with Compliance Risk Type Framework.

People and Talent

• Delivering results – performance orientation, disciplined execution of “tough" initiatives, ability to influence and convince stakeholders to “get things done"
• Communication, relationship and stakeholder management skills – communicating effectively with RM teams and other stakeholders to drive changes, becoming a “valued partner" outside direct reporting line
• People and team management skills – resolve interpersonal conflicts, motivate and inspire staff to deliver their best
• Problem-solving skills – analyse complex situations, design effective solutions, prioritize initiatives and implementation efforts to deliver maximum impact
• Direct experience in Front Office client services, Private Bank operations, wealth management products and related processes
• Leadership qualities – demonstrated ability to lead by example, role-model desired behaviours, willing to “get hands dirty" to accomplish objective, focus on “win-win" solutions under pressure

Our Ideal Candidate

• Degree qualified, minimum of 5 years of solid experience in change management who played a key role in ensuring change initiatives meet objectives on time
• Excellent interpersonal skills to liaise with all levels, articulate complex matters and deliver detail and professional presentation to senior management
• Ideally have experience and understanding of operations and experience of transition of products to service.
• Self-motivated, mature, patient and able to work under pressure
• Excellent written and verbal communication skills in English and Chinese
• Proficiency in MS Excel, PowerPoint and Word is a must

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Manage Change
• Business Facilitation
• Manage Frontline Risk  

Apply Now to join the Bank for those with big career ambitions.