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Posted on 2021-10-11
Cathay Pacific Airways Ltd

Learning Specialist – Airport & Cargo Operations

Cathay Pacific Airways Ltd

Reports to: Assistant Learning Manager – Airport & Cargo Operations
Department: The Learning Academy (TLA)

Role Introduction

This role is responsible for delivering learning programmes for airport and cargo operations staff as well as train-the-trainer certification courses for ground handling agent trainers. Ensure ramp, baggage, cargo and freighter operations staff have the required knowledge, skills and attributes to be safe, operationally competent, service minded and regulatory compliant.

Key Responsibilities

  • Deliver functional, technical and service programmes system-wide for passenger and freighter aircraft ramp staff and handling agents
  • Deliver train-the-trainer certification courses for ground handling agent trainers. Conduct supplier training / trainer auditing programmes in outports
  • Actively liaise with local port training coordinator to identify local needs and support learning plans
  • Participate in new training programme design and delivery projects
  • Provide ‘cutover’ training to ensure new stations, change of suppliers, new terminals and new systems are effectively launched

Requirements

  • 5+ years of airport operations (ramp/baggage services) or cargo and freighter operations experience (supervisory experience or above) preferred
  • In-depth subject matter knowledge
  • Role model of customer service and operational excellence
  • Sound airport or cargo operational knowledge, e.g. Dangerous Goods Handling and Regulations, Cargo Services and Tariff, Warehouse & Ramp operations and Aircraft Loading Supervision etc. will be advantageous
  • Sound PC knowledge in MS Word, Excel & PowerPoint a must
  • Knowledge of CSS, ALPS or Altéa FM will be advantageous
  • Strong personal presence and verbal / non-verbal communication skills
  • Excellent verbal and written communication skills in English
  • Flexible and adaptable
  • Strong planning and organising skills
  • Strong sense of responsibility and acts as a supportive team player
  • Facilitation skills to deliver learning sessions
  • Passion for learning
  • Willingness to travel extensively
  • Willingness to work occasionally during rest days and public holidays (compensatory day off will be given in lieu)

Application deadline: 20 Oct 2021 

Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.


Please note that with effect from 1 December 2021, all employees must be vaccinated in order to access Cathay City and all other Cathay Group Company premises in Hong Kong. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

More job information
Salary
Job Function
Industry
Location
  • Lantau
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Non-management level
Education
  • N/A
Benefits
  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan