Job ref no.: CT3117917-01#0054
Cathay Pacific Airways Ltd & Hong Kong Dragon Airlines Ltd

Learning Specialist

Cathay Pacific Airways Ltd & Hong Kong Dragon Airlines Ltd

  • 5-day week
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Meal allowance
  • Medical plan
  • Shuttle bus
  • K + 2 more

Department: The Learning Academy
Reports to: Assistant Learning Manager – Passenger Services

The Learning Specialist will deliver airport passenger handling functional, technical and service learning programmes delivery for outports and Hong Kong International Airport team. This position will ensure frontline airport colleagues and airport leaders have the required technical and behavioural competencies to carry out core duties according to operational and service standards. He/she will enable port-Trainers, Training Coordinators and Airport Leaders to implement effective training and development programmes according to the needs of the business and individuals

Key responsibilities and tasks

  • Deliver functional, technical and service programmes system wide for airport colleagues and ground handling agents
  • Deliver train-the-trainer certification courses for ground handling agent trainers
  • Conduct supplier training / trainer auditing programmes in outports
  • Actively liaise with local port training coordinator to identify local needs and support learning plans
  • Participate in new training programme design and delivery projects
  • Provide ‘cutover’ training to ensure new stations, change of suppliers, new terminals and new systems are effectively launched


  • 5+ years of airport passenger handling experience (supervisory experience or above preferred)
  • In-depth subject matter knowledge and a role model of customer service and operational excellence
  • Strong personal presence with excellent verbal and non-verbal communication skills
  • Flexible and adaptable
  • Strong planning and organising skills with sense of responsibility and acts as a supportive team player
  • Facilitation skills to deliver learning sessions and has a passion for learning
  • Excellent verbal and written communication skills in English
  • Willingness to travel extensively and to work occasionally during rest days and public holidays (compensatory day off will be given in lieu)

Application Deadline: 30 November 2018

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

More job information
Job ref no. CT3117917-01#0054
  • N/A
Job Function
  • Lantau
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • Degree
  • Master's degree
Require to Travel
  • No travel