Job ref no.: CT3120020-01#0024
International SOS Assistance (HK) Ltd


International SOS Assistance (HK) Ltd

  • Dental plan
  • Discretionary bonus
  • Medical plan

This position will deliver exceptional customer service to our client’s premium customers, He/she will responsible for looking after the requests of our premium customers’, meeting their needs and expectation whilst at the same time ensuring internal quality standards are kept and following established turnaround times.

Specific Responsibilities

  • Accurate and timely handling and management of all requests
  • Provide a consistently high level of professionalism and discretion when interaction with clients, customers and vendors
  • Handle service issues and problems by providing appropriate resolutions. Escalate in a timely manner where required
  • Be well versed in research and sourcing for solutions to meet customer needs
  • Build trust relationship with customers
  • Identify up-sell and cross-sell opportunities to make customer requests unique and experiential

Required Experience and Skills

  • Expected 3 years experience in a customer service environment serving/handling high-value segment customers
  • Previous experience in Lifestyle industry in a client-facing role especially working with customers and families is required
  • Must be experienced and passionate in the following lifestyles areas: luxury travel and hospitality, Concierge in a luxury hotel sector
  • Strong interpersonal skills
  • Strong customer orientation and infectious positive mindset and attitude
  • Able to multi-task and prioritize workloads to meet tight datelines
  • Bilingual with a high proficiency in English, Cantonese and Mandarin (spoken and written)

*Candidate with more experiences will be considered as Senior Lifestyle Concierge*


  • Career opportunities to move into senior concierge or leadership role
  • Monthly and annual performance bonus
  • Paid outpatient, hospitalization and dental benefits
  • Additional shift and holiday allowance

Interested candidates are invited to email your detailed resume and expected salary by clicking Apply Now We will offer competitive package and ongoing training to the right candidate.

For more information on our company, please visit:

The information provided by job applicants will be treated in strict confidence and used only for recruitment-related purposes. Personal data of those unsuccessful applicants will be destroyed when they are no longer in use. If you do not hear from us within six weeks, you may assume your application has been unsuccessful 

More job information
Job ref no. CT3120020-01#0024
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years
Career Level
  • Non-management level
  • N/A