comScoreTag Job - Logistic Specialist (1 year contract), Farfetch HK Production Limited
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Farfetch HK Production Limited

Farfetch is a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.

Our family now includes more than 500 independent boutiques across Europe, North and South America, and Asia. With offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Hong Kong and Shanghai, we are today a global, international team of more than 1,900 talented people. 

For more information, visit www.farfetch.com/careers

Logistic Specialist (1 year contract)

Job Ref.CT3111553-01#9985

Role

Reporting to the Project Manager and functionally to the Head of APAC, the Operations Specialist will be responsible for interfacing courier service providers and all internal departments to provide status updates, as well as to ensure smooth daily processes and swift resolution of courier issues.

Responsibilities

- Handle daily communication between couriers (mostly DHL and UPS) and all the other departments (Account Managers, Customer Service, Production) using a ticket management tool;

- Deliver a high level of service which ensures punctual delivery and provides quality, helpful responses;

- Manage and optimize daily procedures and processes

Requirements:

- At least 1 year working experience in logistic processes (with freight forwarder); experience in transportation / courier companies is a definite plus;

- International commerce knowledge including customs procedures, regulations and documentation involved, is a plus;

- Organized, proactive, creative and persistent when solving problems;

- Driven to work in a role servicing and helping customers;

- Capacity to work well under pressure and can deliver results in the agreed deadlines;

- Fluency in English and Cantonese is mandatory

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Job Ref No.
CT3111553-01#9985
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