Posted on 2021-11-18

Logistics and Operations Officer

Cole Haan Hong Kong Limited

The Logistics & Operations Officer, International, will be responsible for the end-to-end order management in all company systems (SAP, Vision). This entails order entry, monthly order maintenance to shift/swap/drop products, shipment management and factory order tracking for the nearly 1M units dispatched annually. This role will oversee the maintenance of all vertical category orders (Footwear, outerwear, cold weather, handbags, SLG)

Order Entry

  • Review entry files for destination min issues, size grid exceptions, reviewing factory direct ship order, DCs orders and also manually deducting orders;
  • Order entry and supporting filing in SAP;
  • SAP Order reconciliation right after entry versus merchandising roll up, catch any errors on the entry and proceed corrections in SAP or communicate with Merch team for next steps if any
  • Communicate any rejection codes and entry issues to merchandising team in real-time
Order Maintenance
  • Communicate with all the internal parties for the order adjustment in SAP;
  • Systemically maintain life of the order through monthly channel alignment; add units, drop, swap;
  • Manage the top-up/blind buy units/ order contracts requests  
Order Confirmation
  • Factory Order reconciliation, reviewing incoming FO's to make sure they're receipting in DC on time to make monthly distributor pick-up;
  • Order confirmation file preparation - send to merch for review (include pick-up month for Factory Direct Ship and DCs orders);

Shipment Follow Up

  • Daily shipment coordination with internal and external customers;
  • Documentation preparation to comply with the export and import regulations of the countries.
  • Freight booking coordination with the freight forwarders and monitoring the shipment until the arrival of destinations.
  • Prior shipment planning for both internal and external customers to achieve the company’s revenue target.
  • Reconcile the actual shipped vs. company target


  • Review all the order types in SAP on monthly basis and release required inventory as per the plan from Merch or related team;
  • Related business analysis reports;
  • Any ad-hoc tasks assigned


  • Bachelor’s degree required, focus on Operations management/ supply chain management;
  • 2 to 3 years or more in order management and key account management role with some warehousing/freight forwarder background;
  • Good in written and spoken in English, Cantonese and Mandarin;
  • Excellent interpersonal skills and able to communicate well with all levels;
  • Effective analytical skills, detail-minded, sensitive to details and numbers, independent and able to work under high pressure and tight and sensitive deadline;
  • Proficient in MS office applications, especially in Excel is a must, knowledge in Access / VBA/MARCO is an advantage
  • Knowledge in SAP
  • More experience will be considered as Senior Logistics Officer

As part of our commitment to our employees, we offer benefits to employees, including life and critical illness insurance, medical, dental, vision, MPF, paid time off and discounts on Cole Haan products.

Cole Haan is an equal opportunity employer. Personal data provided will only be used for recruitment purposes.

Interested parties please reply with your full resume together with your present & expected salary and your availability.

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More job information
  • 15,000 - 20,000 / month
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan
Job Function
  • Lai Chi Kok
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Middle management level
  • Degree