Job ref no.: CT_MCSP_LPO_201807
Hutchison Telecommunications (Hong Kong) Limited

Logistics Planning Officer (Customer Service Experience)

Hutchison Telecommunications (Hong Kong) Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Shuttle bus

Responsibilities:

  • Design the service logistics and appearance of new or enhanced product and services
  • Develop self-help and digitalised tool to meet various Marketing programs' needs
  • Perform user acceptance test to ensure excellence of customer service experience
  • Analyse the service roll out result for management review
  • Suggest system automation to eliminate operation legacy
  • Prepare frontline information materials on various service and system updates
     

Requirements:

  • Diploma / Bachelor degree holder in business, statistics, marketing or related discipline
  • Minimum 2 years of working experience in Customer Service, Marketing and Business Support preferably gained in online / banking / telecommunications industry
  • Good business and customer service sense, with strong negotiation, planning and organization skills
  • Excellent communication skill and able to distill complex information and translate into clear indicated actions / guidelines to frontline staff
  • Proficiency in Microsoft Offices and Chinese Word processing
  • Good command of written English and Chinese
     

We offer competitive salary package and career development opportunity. Interested parties, please quote our reference number and apply with full resume, present and expected salary by email to [via CTgoodjobs Apply Now ].

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within the Hutchison Group. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request.

More job information
Job ref no. CT_MCSP_LPO_201807 (CT3113805-01#0409)
Salary
  • N/A
Job Function
Industry
Location
  • Kwai Hing
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree