Posted on 2021-10-13
W Hong Kong

Loyalty Ambassador (Senior Front Desk Agent) / Welcome Desk Agent (Front Desk Agent)

W Hong Kong

Role Descriptions

Responsible for providing a warm, welcoming and witty experience to all guests who stay at W Hong Kong. Create a WOW experience for guests by attending to their needs and provide efficient check-in and fond farewell, seize every opportunity to provide our Whatever/Whenever service commitment. Resolve guests’ complaints and introduce Marriott Bonvoy program.

Job Requirements

Experience - 1 year of work experience in related positions
Education - Bachelor degree in hospitality or relevant discipline
Language skills - Fluent in Cantonese, English and Mandarin

Technical/ functional competencies - Proficiency in Opera & POS system is a plus
W Personality - Bold, Witty and Insider
W Look - Appear confident and well-groomed
You + You = W - Collaborate, embrace differences
Whatever/Whenever - Create the WOW experience as long as it's legal and moral
Get It Done… Make it Happen - Get things done along the way of your adventure with us

We offer promising career opportunities and excellent remuneration packages. Interested parties may apply by sending your full resume to our Assistant Director of Human Resources, W Hong Kong, 1 Austin Road West, Kowloon Station, Kowloon, Hong Kong or fax to 3717 2756 or email to [via CTgoodjobs Apply Now ].

Data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

 

Marriott International is the largest global hospitality company with 30 hotel brands represented in 7,000+ properties in 130+ countries and growing.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

More job information
Salary
Job Function
Industry
Location
  • Jordan
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 3 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Transportation allowance
  • … + 6 more