Posted on 2022-10-05

Managed Service Project Manager/Specialist

CRIT SERVICES COMPANY LIMITED

Our client is the world’s leading personal systems and printing company, they create technology that makes life better for everyone, everywhere.
Our client is looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

If you are their Managed Service Project Specialist/Manager in Hong Kong, you will have a chance to join them.

Job Description
Based in Hong Kong, to work with the Program Manager for Managed Services. The key responsibilities of Managed Service Project Specialist/Manager include:

Job Responsibilities

  • Owns customer operational relationship and develops & nurtures to excellent customer satisfaction.
  • Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.
  • Contact for operational issues representing delivery of all services (all functions) to the customer
  • Manages performance metrics, reporting, escalation & communication.
  • Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control.
  • Supports timely and cost-effective delivery of SLA requirements identifying & recommending optimization while managing scope & resources.
  • Identifying & analyzing gaps & implementing corrective action plans.
  • Ability to manage risk effectively and proactively for low-risk projects.
  • Contributes to account service delivery plan.
  • Assures compliance with internal and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
  • Flexi and overtime work bases on project

Requirements

  • University Degree or equivalent combination of education and experience.
  • 3 to 5 years relevant managed service experience.
  • PC, notebook, and deskside support experience.
  • Printer and print service experience.
  • ITIL/ITSM knowledge/certified

Knowledge and Skills :

  • Ability to build & manage strong customer relationship.
  • Ability to develop & present high impact message to customer.
  • Ability to apply business management & financial concepts to analyze business needs.
  • Ability to prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image.
  • Ability to understand & analyze an issue or problem to implement a corrective action plan.
  • Ability to manage risk proactively & effectively on low to medium risk projects.
  • Consistently applies Quality & Continuous Improvement Plans.
  • Industry sector knowledge (FSI, retail, F&B, etc.).
  • Influence & negotiation skill.
  • Crisis & conflict management.

Fringe Benefits

  • 5 days work with bank holiday
  • Medical benefit
  • Life Insurance
  • Training subsidy (for self-requested or company nominated training)
  • Staff referral program

Working location: Taikoo
Working time : 0900-1800 (mon to fri)
Salary : 25k-35k

Please send cv to the email [via CTgoodjobs Apply Now ] of CRIT Services Company Ltd. Attention Mr. Yau

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