Posted on 2021-10-12

Manager – Customer Services (MPF & Employee Benefits) - Insurance co

Harvest Personnel Agency

Job Highlights

  •  
    Handle hotline enquiries & solve customer requests
  •  
    Knowledge in MPF regulations and scheme operations
  •  
    8 years’ customer services experience

Job Description

Responsibilities:
  • Supervise MPF & EB customer service team to provide quality customer services
  • Handle hotline enquiries and resolve customer requests via various means in a professional manner and with tactful customer services skills
  • Handle complaints and closely work with internal staff to resolve problems
  • Liaise with the Authorities on compliant cases and other enquiries
  • Responsible for customer service related enhancements, such as customer facing online interfaces and mobile apps
  • Provide supports to immediate manager and participate in ad hoc projects
Requirements:
  • University graduates, with 8 years’ customer services experience 
  • Knowledge in MPF regulations and scheme operations
  • Knowledge in Employee Benefits is preferred
  • Pleasant and possessing sound presentation, interpersonal and communication skills
  • Strong PC skills in Microsoft Office
  • Proficient in both spoken and written English and Chinese, fluent in Putonghua is an advantage
  • Candidates with less experience will be considered as Assistant Manager

  Location: Wanchai

Salary: Neg

for any query, pls call Ms Wan at 23120060 or Apply Now 

 

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More job information
Salary
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Full-time
Experience
  • 8 years - 20 years or above
Career Level
  • Entry level
Education
  • Degree