Job ref no.: CT3116364-01#0024
Chief Securities Limited 致富證券有限公司

Manager – Customer Support

Chief Securities Limited 致富證券有限公司

Benefits
  • 13-month pay
  • Alternate Saturdays
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Medical plan

Responsibilities:

  • Formulate plan and policies to achieve the sales and services delivery goals in alignment with corporate’s strategy;
  • Oversee the daily operation of Customer Support Centre to ensure smooth operation and efficient customer service delivery;
  • Ensure the daily operation comply with company’s standard, procedures and regulatory requirements;
  • Design customized solutions and personalized service to assure customer satisfaction;
  • Manage customer relationship professionally;
  • Identify potential risks and security measures required by different services including e-channels;
  • Observe team’s service performance and provide stimulating feedback for any unsatisfactory performance;
  • Collaborate with internal departments to deliver quality service of company standard.

Requirements:

  • Degree in Business related disciplines;
  • Minimum 8 years of relevant working experience of which at least 3 years in managerial role;
  • Professional qualification in HKSI Paper 1, 7 & 8 and IIQE Paper 1 & 3;
  • Demonstrate proficient knowledge across different areas of financial services;
  • Demonstrate proficient knowledge in best practices regarding conflict management and complaint handling;
  • Understand regulatory requirements in financial industry;
  • Understand the philosophy of service excellence and importance to company;
  • Demonstrate customer-centric mindset;
  • Good command of spoken & written English, Chinese and Putonghua;
  • Able to handle multi-tasks and work independently;
  • Good knowledge in MS Office (Words / Excel / PowerPoint) and Chinese Word Processing.

We offer an attractive remuneration package including:

  • Double Pay
  • Performance Bonus
  • Staff Discount for Company Products/Services
  • Birthday Leave
  • Company Travel
  • Annual Leaves
  • Incentive
  • Medical Insurance
  • Dental Insurance
  • Scholarships
  • Training Sponsorship
  • MPF

To apply, please click Apply Now and submit your resume with expected salary.

(Personal data collected will be kept strictly confidential and used for recruitment purpose only.)

 

More job information
Job ref no. CT3116364-01#0024
Salary
  • N/A
Job Function
Industry
Location
  • Sheung Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 8 years - 10 years
Career Level
  • Middle management level
Education
  • Degree
Require to Travel
  • No travel