Job ref no.: MIS_Jun2022
Hong Kong Air Cargo Terminals Limited (Hactl)

Manager – IT Services

Hong Kong Air Cargo Terminals Limited (Hactl)


  • Lead the IT service desk & customer services unit to deliver effective IT services for office users and 24/7 warehouse operations
  • Manage internal team and out-sourced vendor to deliver services on:
    • First line contact for user enquiry and deskside support
    • End user IT hardware setup / configuration, troubleshooting and replacement
    • Support and interact with end-users, including IMAC software / hardware requests (new hire/leaver request/office movement, etc.)
    • Deploy build images and software to end user devices such as laptops and desktops
    • Printer support and installation including connectivity troubleshooting
    • Troubleshooting & performing break-fix issues on devices such as laptop, desktop, M365, mobile devices, etc.
  • Ensure all Service Level Agreements have been met and provide reports including SLA performance and key metric
  • Manage incident and contingency response
  • Manage end user device lifecycle by tracking hardware through Asset Management from delivery through end of life
  • Participate in budget preparation and procurement of end user hardware / software
  • Handle and assist on IT projects


  • Degree in Computer Science, Computer Engineering, Information Management, or industry related discipline
  • Minimum 8 years proven IT service experience
  • Possess strong supervisory and vendor management skills
  • Competent in delivering results through ownership and drive
  • Proficient in spoken and written English and Chinese
  • Good communication and documentation skills
  • Candidate with certification of ITIL will be advantage
  • Immediate availability is preferred
  • Candidate with less experience will be considered as Assistant Manager – IT Services


We offer 5-Day work week with a competitive and comprehensive remuneration package including managerial bonus, transport subsidy, employer topped-up MPF contributions, medical benefits (including family members), voluntary dental coverage (including family members), life insurance, birthday leave, extra annual leave, marriage leave, newborn baby gift, sports centre and free shuttle bus

Interested parties please apply with full resume detailing experience, qualifications and expected salary by post, by e-mail or click Apply Now.

By post: Human Resources, 6/F, North Office Block, SuperTerminal 1, Hong Kong International Airport, HK

By e-mail:

Please quote the above reference in your application. To know more about our company, please visit our website

Applicants not invited for interview within four weeks should consider their applications unsuccessful. Applicants’ personal data collected will only be used for the sole purpose of recruitment. The data of unsuccessful applicants will be destroyed within six months.

More job information
Job ref no. MIS_Jun2022
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Extra maternity leave
  • Extra paternity leave
  • Family medical plan
  • Flexible working hours
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Shuttle bus
  • Social / Recreation & Sports Facilities
  • Transportation allowance
  • Year-end bonus
Job Function
  • HK International Airport
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree