Shanghai Commercial Bank Ltd.

Manager / Assistant Manager, Customer Information Services (Kwai Hing Office)

Shanghai Commercial Bank Ltd.

Job Highlights

  • Perform acceptance tasks for deceased’s account
  • Handle e-Cert application and renewal
  • Handle the monthly statistics reports


  • Lead the team responsible for replying correspondences to the regulatory bodies, accounting firms, solicitors, etc.
  • Perform acceptance tasks for deceased’s account(s) / court order against the customer account(s) status in the front-end CRM System, handle e-Cert application and renewal
  • Ensure the working procedures and workflow are in compliance with the internal / external guidelines
  • Prepare User Request Forms, Access Authority Forms and drafts of Circular of the Centre
  • Handle the monthly statistics reports for the Centre and coordinate with IT Department on system enhancement
  • Backup as Relief Officer and take up administrative duties, special projects and ad hoc tasks as assigned


  • Degree holder in Business Administration, Management or related disciplines with at least 8-10 years banking experience
  • Familiar with regulatory requirements and proven supervision experience
  • Attentive to details with good interpersonal skills and can work independently
  • Good command of spoken and written English and Chinese, including Putonghua
  • Proficient in MS Office applications including Chinese word processing

Attractive remuneration package will be offered to the right candidates. Interested parties please send your full resume with current and expected salary to the Human Resources Division [via CTgoodjobs Apply Now ] or by post to G.P.O. Box 139, Hong Kong.

Please visit us at for more information about our Bank.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided immediately upon request by contacting our Personal Data Compliance Officer. Applicants who are not contacted within two months may consider their applications unsuccessful and the personal data collected from the applicants will be retained for no longer than two years from the date of rejection during which the applicants may be considered for other suitable positions within the Bank. 

More job information
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Paid overtime
Job Function
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
  • 8 years - 10 years
Career Level
  • Middle management level
  • Degree