Job ref no.: CT3115413-01#8334

Manager / Assistant Manager - Project Management (Customer Service Department)

China Life Insurance (Overseas) Company Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Responsibilities

  • Support the team head to drive and implement Customer Service projects
  • Drive and support new initiatives and assigned projects to enhance customer experience and uplift operation efficiency
  • Prepare and/or review user requirements and test plans based on project requirements
  • Execute test cases and monitor UAT progress to ensure the project deadline can be met
  • Work and follow up closely with relevant parties including users, Operations and IT Departments to ensure effective project implementation
  • Provide support and training to end-users
  • Assist in ad-hoc projects as assigned

Requirements

  • University graduate, preferably in Business, Project Management, Information Systems or related disciplines
  • At least 6 years of relevant experience in customer service or operations projects in life insurance field and at least 3 years of business analysis experience
  • Strong analytical and reasoning skills
  • Attentive to details, independent and good project management and interpersonal skills
  • Strong technical Business Analyst experience, UAT Testing, Impact Analysis and Stakeholder Management
  • Qualification in Lean Six Sigma Green Belt / FLMI / PMP preferred
  • Proficient in MS Word, Excel, PowerPoint and data analytical skill
  • Good command of spoken and written English and Chinese, knowledge of Putonghua is an advantage
  • Candidates with less experience will be considered as Assistant Manager

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More job information
Job ref no. CT3115413-01#8334
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 6 years - 11 years
Career Level
  • Middle management level
Education
  • Degree