Job ref no.: CT3124969-01#0045
Hutchison Telecommunications (Hong Kong) Limited

Manager / Assistant Manager (Retention and Churn Management)

Hutchison Telecommunications (Hong Kong) Limited

  • 5-day week
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Shuttle bus


  • Lead the team to manage digital and sales channels to achieve KPIs on contract renewal and churn across customer segments
  • Identify the target segmentation for CRM initiative and develop suitable campaigns to drive retention rate
  • Responsible for customer communications across all channels
  • Monitor closely the cost for retention


  • Degree holder in Marketing / Business or related disciplines
  • Minimum 8 years of relevant experience in CRM / Loyalty/ Marketing
  • Sound knowledge in customer segmentation (consumer lifestyle) and profile analysis
  • Meticulous with analytical mind and able to work independently with strong commitment to cope with timelines
  • Demonstrate ability to work effectively in a collaborate team environment and provide support to counterparts as necessary


Apart from competitive remuneration package and exciting opportunity for career development within the Group, we provide attractive employee benefits such as free company shuttle, free company SIM card and preferential SIM plan offers, comprehensive medical & insurance schemes, as well as full range of other employee well-being provisions.

Interested parties, please apply with full resume, present and expected salary, by clicking Apply Now. Please quote the reference number on the e-mail subject.


We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in the strictest confidence and handled confidentially by authorised personnel for recruitment-related purposes only within the CK Hutchison Group of companies. The personal data of unsuccessful applicants will be destroyed after the recruitment exercise pursuant to the requirements of the Personal Data (Privacy) Ordinance in Hong Kong. 

More job information
Job ref no. CT3124969-01#0045
Job Function
  • Tsing Yi
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Senior management level
  • Degree