Job ref no.: CT3115413-01#7898

Manager - B2B Financial Application Support - Innovative FinTech - HKD$40k

David James Recruitment Limited

We are hiring an Application Support Manager for delivering all level incident management. This is a B2B web-based artificial intelligence financial application for buy-side Asset Managers/Private Wealth Managers.


What You Do:

  • Responsible for handling all level support (level 1 to level 3) for the external users
  • Act as a Ticket Manager to receive and acknowledge the issues
  • Coordinate with internal teams to fix the issues and improve application performance
  • Proactively find out the potential risk and suggest feasible solution 
  • Develop and implement the best practice on support operation


Who You Are:

  • Holder of Bachelor Degree of Science in Computer Science, Information Technology or related discipline
  • At least 3 years of solid application support experience (from level 1 to level 3)
  • Good knowledge of financial applications (Front Office/Middle Office)
  • Familiar with incident management tools like JIRA, ServiceNow, Salesforce, etc.
  • Familiar with Elasticsearch and Kibana
  • Strong communication and interpersonal skills
  • Energetic personnel who is also self-driven and able to be multitasking
  • Enjoy Start-up working environment


This is an awesome role for the application support professional to work on innovative financial application with all-round exposure from delivering solution and developing operation practice.

Don't hesitate to get in touch and find out more by clicking the Apply Now button below or talk to us at +852 39725700.

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More job information
Job ref no. CT3115413-01#7898
  • N/A
Job Function
Employment Term
  • Full-time
  • 3 years - 6 years
Career Level
  • Middle management level
  • Degree