Job ref no.: 20009445
The Hong Kong Jockey Club

Manager, Business Analytics (Retail), CSII

The Hong Kong Jockey Club

Job Highlights

  • Budget, Financial Report and Analytics
  • A Bachelor degree in Finance, Accounting
  • Extensive experience with Excel/VBA, SQL

The Department

The Customer Strategy, Insights and Innovation Division (CSII) is responsible for providing quality wagering experience to local and overseas customers of The Hong Kong Jockey Club. It operates 88 Race Meetings a year, 37 Simulcasts days, a thrice-weekly Mark 6 Draw, 7X24 Digital Channels, 7X24 Football Betting Services on over 11,000 different leagues per year. The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.


With around 89 off-course betting branches and 2 racecourses, Retail and Telebet Services Department is committed to provide quality and efficient service to our customers throughout Hong Kong.


The job holder reports to Manager, Business Planning and Analytics (Retail).


The Job Scope

You will

Budget, Financial Report and Analytics

  • Conducts budgeting for Retail and Telebet Services Department, and develops the right business rules as guiding principles in development of departmental budget. Support the Manager, Business Planning and Analytics (Retail) to ensure the departmental headcount and opex budget are well within the allocated budgets.
  • Allocates by teams / districts / branches budgets based on Corporate defined targets / budget. Works with Head of Retail and Telebet (HoRT) and Executive Manager, Retail Planning and Control in setting rational and business-driven business rules and assumptions and holds such rules in the management of the budget.
  • Conducts analysis on financial performance on turnover, productivity, profitability, opex, capex, to ensure budget is met, savings targets are achieved, and any shortfalls / adverse trends to be spotted promptly and alert to be provided on regular basis.
  • Generates financial insights and prepares reports to alert appropriate parties and presents such in regular Retail Management Meeting (RMM).
  • Develops financial / productivity / spending benchmarks, both internal and external for comparison to ensure spending / productivity / growth are all in the right trending and opportunities could be defined.
  • Ensures accurate financial reporting is consolidated with the support of different districts RM and team heads; has full understanding and be able to execute the Club’s corporate financial standards in terms of reporting and forecasting requirements.
  • Works closely with Finance department, and different Retail and Telebet stakeholders to ensure corporate financial requirements are met, and also all financial reports are complied with corporate standards. Be able to provide constructive guidance and recommendations to HoRT and also all financial reports complied with corporate standards. Be able to provide constructive guidance and recommendations to HoRT and different team heads on their achievements and actions to take to meet / exceed full year financial targets

KPI Reporting

  • Manages KPI and scorecard compilation for Districts and Branches (including BPMS administration). Conducts briefings to ensure good and effective communications with different stakeholders and front-line teams for their understanding of the business rules and guiding principles in the setting of the KPIs / budget.
  • Develops easy to read and meaningful KPI reporting templates and charts to show business analysis and collaborates with Retail Managers for inputs in elaborating the results.
  • Performance Dashboard Management – lead the migration and design of the new reporting format on the Club’s designated platform. Conduct regular reviews with stakeholders to improve the visual and design of the dashboards and reports to suit stakeholders’ needs.
  • Facilitate all stakeholders to understand and use the performance dashboard effectively; conduct training and briefing.

Projects and EAP / Business Case Support

  • Supports major projects / renovations on financial calculation to support business case write up, ensures appropriate business assumptions be developed with the stakeholders. Supports EAP process with the business owners. Evaluates whether corporate committed targets are achieved.
  • Supports different teams in their program / project budgeting to ensure money well spent and returns are achieved.
  • General
  • Ensures compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business.
  • Undertakes other duties as assigned by Line Manager.



About You

You should have

  • A Bachelor degree in Finance, Accounting or related disciplines.
  • A minimum of 8 years’ experience in financial reporting and analysis role in a medium to large sized organization.
  • Experience working in organisations with diverse operations or dealing with multiple stakeholders is a plus.
  • Solid business acumen with strong analytical ability.
  • Extensive experience with Excel/VBA, SQL and other database querying tools is a must
  • Skilled in dashboard development using Tableau and Power BI
  • Proven knowledge in advanced machine learning models and practical experience in data mining is a plus
  • Strong analytical and inter-personal skills to deal with different stakeholders.
  • Proficiency in both written and spoken English and Chinese.
  • Good computer literacy in using Excel, Access, Powerpoint and Word.



Terms of employment
The level of appointment will be commensurate with qualifications and experience.


How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now .

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. 20009445
  • 5-day week
  • Medical plan
Job Function
  • Happy Valley
Work Model
  • On-site
Employment Term
  • Full-time
  • 8 years
Career Level
  • Middle management level
  • Degree