Job ref no.: 208005673-0000FUR8 (CT3131126-01#0213)

Manager Business Performance - Wealth & Personal Banking


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments.The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

We are currently seeking a high calibre professional to join our team as a Manager Business Performance.

Principal Responsibilities

  • Be responsible for providing direct support to Sales Managers and senior Sales Support, delivering high quality sales service to customer base

  • Be responsible for planning and developing performance management related initiatives for Retail Distribution business in line with Group strategic direction

  • focus on providing insight and analytical support to the Senior Business Performance Manager and Head of Distribution Network to facilitate the achievement of performance expectation of the branch network in Wealth and Personal Banking

  • Support in the development, delivery and monitoring of Performance Management systems/cycles and processes that are designed to improve and measure individual performance across branch network.

  • Be part of the team responsible for ensuring the bank aligns around our clients to deliver a high quality and robust service

  • Carry out team administrative roles

  • Assist the team in the efficient marketing of products to their client base and in achieving both Financial and Qualitative annual objectives

  • Support the Sales and Sales Support management in driving cross-selling opportunities for the bank


  • University level education, preferably in Finance, Statistics, Mathematics or Business related disciplines

  • Solid years of experience in retail banking industry with exposure in project implementation an additional advantage

  • Competent in English and Chinese, both spoken and written

  • Expert in managing and interpreting large amount of data with strong numerical sense & analytical skill

  • Proficiency in computer software especially Microsoft Excel and PowerPoint

  • A team player with good analytical and communication skills

  • Able to work under pressure and meet tight timeline

  • Strong sense of responsibility, self-motivated & able to work independently

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

More job information
Job ref no. 208005673-0000FUR8 (CT3131126-01#0213)
Job Function
Employment Term
  • Full-time
  • 4 years - 6 years
Career Level
  • Middle management level
  • Degree