Roles and Responsibilities
Ensure smooth operations at service counters.
Monitor team members’ performance, enhance their competencies and engagement.
Ensure service quality with continuous improvement.
Well plan resources and make flexible arrangement to meet business needs.
Ensure quality reports are produced.
Manage the relationship with internal and external working partners to ensure building of favorable relationship to facilitate task accomplishment.
Advocate of CETP and EODB
Act as an advocate of CETP and EODB to facilitate the development of CETP and EODB in S&O.
Perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
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Lead and manage the services provided to customers, salesforces (“customer") at AIA Wealth Select Centre(s) and different service touchpoints are well delivered in accordance with management’s expectation and in line with the Company’s operating philosophy and principles.
Act as an advocate if Customer Experience Transformation Program (CETP) and Ease of Doing Business (EODB).
We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking Apply Now for our processing.
All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes. The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request. It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies. AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.