Job ref no.: CT3130240-01#0049
Hang Seng Bank Limited

Manager, Collections

Hang Seng Bank Limited

WPB Chief Operating Office – Fraud and Credit Control Services

We are currently seeking a high caliber professional to join our department as Manager, Collections.

Principle responsibilities

  • Lead a team of staff to manage all activities related to legal proceedings, deceased, bankruptcy accounts and high risk account review process 
  • Direct and maintain a highly productive and motivated in-house collection team to achieve/out-perform the expected delinquent flow rate and recoveries 
  • Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market 
  • Plan and co-ordinate a wide range of projects, operation, system and manpower related issues to ensure smooth delivery of credit collection services 
  • Motivate team members and provide adequate training and job rotations 
  • Ensure adherence to legal and Group regulatory requirements, operating procedures and practices



  • University degree in Business or a related discipline OR other relevant qualifications/experience
  • Minimum 6 years' managerial experience in debt collections or credit risk, in relation to retail banking products 
  • Good understanding of portfolio management technique including analytics 
  • Strong interpersonal /leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage 
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3130240-01#0049
Job Function
Employment Term
  • Permanent
  • Full-time
  • 6 years - 20 years or above
Career Level
  • Middle management level
  • Degree