Job ref no.: 0000CNEO (CT3113706-01#1414)

Manager Conduct and Sales Suitability - Retail Banking and Wealth Management


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If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Manager Conduct and Sales Suitability.

In this role, you will

  • Contribute to the maintenance and reinforcement of the Sales Quality and Conduct frameworks, ensuring it is followed by Retail Banking and Wealth Management across Asia Pacific
  • Act as a subject matter expert of Conduct and the Sales Quality minimum standards, advising countries on the existing requirements and highlighting issues for escalation when required
  • Support the timely production of management information at both country and regional level
  • Support the countries in rolling out process enhancements associated with both Sales Quality and Conduct
  • Ensure all countries are familiar with the Conduct framework, and adequate controls are in place to address the risk
  • Ensure that local Sales Quality teams are clear about the minimum standards required to carry out their role
  • Monitor Conduct and Sales Quality issues,  produce and review MI reporting, ensuring they are fit for purpose to monitor performance towards the Conduct Objectives and sales suitability
  • Provide subject matter expertise on Conduct and Sales Quality matters, liaising with the relevant stakeholders as required

To be successful in this role, you should meet the following requirements

  • Bachelor degree in banking, finance, accountancy or in related field
  • Knowledge on risk roles such as audit experience and risk management
  • Technical knowledge of risk regulatory requirement, Retail Banking and Wealth Management product knowledge and sales process
  • Good analytical skills, preferably with previous experience on data analytics
  • Excellent written and verbal communication skills
  • Attention to detail, with ability to deliver good quality output within a tight timeframe
  • Ability to communicate and deal with complex issues
  • Well-organized, passionate and highly responsible

For further details and application information please visit our career site, search under reference number 0000CNEO

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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Issued by The Hongkong and Shanghai Banking Corporation Limited