Manager, CPBB, Technology Management

Role Responsibilities

• The Manager, HK T&I is responsible for driving transformation and innovation strategy and agenda in HK.

Digital Transformation & Innovation

• Build and grow technology and operation’s digital &innovation strategy.
• Communicate compelling and well thought out digital & innovative solutions to complex problems.
• Oversee the execution of Agile digital transformation projects, ensuring costs, schedule and quality are on target, and the that risk and issues are tracked and mitigated.
• Lead a multi-disciplinary team in the planning and execution of technology and operation strategy workshop, including adopting appropriate approach/methods, facilitation techniques, pre-work and deliverables.
• Trend scout for emerging technologies to define new, and to evolve existing services provided to business.
• Lead the process for purposing innovation, strategically critical and target solution - including Core banking transformation project, Deposit Protection Scheme regulatory compliance and GBA initiatives.
• Lead in developing and presenting digital transformation thought leadership.

General

• Full awareness of the Bank’s risk management approach through 1st, 2nd, 3rd line of defence.
• Uphold highest level of code of conduct to ensure full compliance with regulations, policies and procedures.
• Comply with applicable Money Laundering Prevention Procedures and, report any suspicious activity to the Unit Money Laundering Prevention Officer and Global Client Services Head.

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Key Stakeholders

• Global CIO, and their office
• Global Technology, technology hubs
• Regional COO, and their office
• Regional / country CEO office
• HK Technology & Operation and their office
• Regional / Country Business Heads
• Consumer, Private and Business Banking business (CPBB)
• Corporate, Commercial and Institutional Banking business (CCIB)
• Hong Kong Retail Business, Wealth Management, Private Banking Operations
• Global and Regional Information CyberSecurity
• Country Operational Risk team
• Legal and Compliance (regulators)

Other Responsibilities
In representing Hong Kong CPBB and CCIB to HK Technology Management, the post shall be seen as a customer. Responsibilities include:

• Risk: Ensuring that Technology Management respond to all forms of end-to-end CPBB and CCIB technology risk needs, including all audit, local regulatory, compliance, DR, BCP technology component, obsolescence, virus susceptibility and security needs. Escalate material technology risks to System Development Heads and senior system development managers for attention as appropriate.
• Strategy: Communication of country business strategy and direction to System Development teams (SD) & Technology Support Management teams and influencing them to ensure that approved business plans have matching technology investment plans available for business investment committee evaluation.
• Roadmaps: Influence SD & Technology Support Management teams to evolve country/region technology roadmaps for business and infrastructure needs, aiming to minimize country-specific development. The roadmaps will be reviewed with the country businesses on a regular basis to ensure alignment with changing business and market needs.
• Satisfaction: Gauging business satisfaction with overall T&I service on a regular basis. Feedback to be channelled into the respective technology teams for improvement planning. Also ensuring business awareness of T&I plans accordingly.

Projects: For key authorized CPBB and CCIB technology investments (projects):

• Ensure they are receiving adequate attention from SD and technology support management teams and ensure Technology & Operation teams are aware of key business schedule expectations.
• Use country business networking to help technology teams with any up-front project initiation work, understanding high-level business requirements and filtering of demand as necessary.
• Where necessary, assist technology teams to ensure that business requirements are represented in Group initiatives, that country priorities and requirements are represented in T&I investment decisions and that budget/cost allocation methodologies fairly reflect country views.
• Engage all levels of Technology & Operation matrix for issue escalation processes as appropriate.

In representing Technology Management to Hong Kong CPBB and CCIB the post shall be seen as a Technology ambassador to Hong Kong business and advocate for change. Responsibilities as such will be largely the reciprocal of the above and include:

• Ambassador: Full Technology Management representation in CPBB and CCIB, noting that each Technology & Operation group bears full accountability for provision of respective Technology & Operation services to the business.

Our Ideal Candidate

• Minimum 8 years of experience in digital or technology focused roles spanning strategy, architecture (business, data, information systems, infrastructure) and/or delivery functions driving digital transformation and digital strategy, leveraging emerging technologies.
• Demonstrated project delivery experience and strong track record of leading organization-wide transformation programs.
• Entrepreneurial mindset, with exceptional drive and commitment for innovation.
• Operating model transformation with strong understanding of contemporary operating model design and transformation trends.
• Excellent written and verbal communication skills, particularly when communicating digital transformation & innovation topics to stakeholders at all levels from technologists to executives.
• Able to lead the planning, organization and facilitation of executive-level digital planning workshops and the ability to leverage emerging technologies to transform business models.
• Excellent interpersonal skills especially in areas of team leadership, influence and negotiation.
• A talent magnet with strong talent leadership skills.

Role Specific Technical Competencies

• Banking Product Knowledge
• HKMA Regulatory Requirements
• Software Development Technology
• Fintech
• Technology Related Process
• Digital Knowledge
• Project Delivery 

Apply Now to join the Bank for those with big career ambitions.