Job ref no.: CT3128011-01#2994

Manager, Customer Centre

MSIG Insurance (Hong Kong) Limited

Key Responsibilities:

  • Lead and manage Customer Centre to provide quality customer services related to after-sales services, sales promotion and complaints
  • Investigate and handle customer’s complaints; take corrective and preventive actions to enhance customer experience
  • Liaise with vendors and IT professionals for quality application management and take lead to automate manual works to maximize operation efficiency
  • Work closely with internal stakeholders for back-end support and to streamline operational issues
  • Plan budget and manpower to ensure operating expenses are deployed to its maximum benefit within the approved budget
  • Prepare monthly statistical report with detailed analysis for planning and people development
  • Ensure Customer Centre staff complies with company rules and regulatory requirements

Requirements:

  • University graduate or above, IIQE paper 1 and 2 qualification, and healthcare product experience is preferred
  • Min. 8 years customer service/call centre experience with min. 5 years in supervisory/management level
  • Hand-on experience in Customer Centre management; able to work under pressure and independently with excellent customer-centricity mindset
  • Good communication, interpersonal and people management skills
  • Good PC skills in Word, Excel & PowerPoint
  • Good command of both spoken and written English and Chinese, Putonghua a plus

Interested parties please send full resume with current and expected salary by clicking the "Apply Now" button below.

Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence. Unsuccessful applications will be destroyed after 12 months.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
More job information
Job ref no. CT3128011-01#2994
Salary
Job Function
Industry
Location
  • Sheung Wan
Experience
  • 8 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan