Manager, Customer Centre
Key Responsibilities:
- Lead and manage Customer Centre to provide quality customer services related to after-sales services, sales promotion and complaints
- Investigate and handle customer’s complaints; take corrective and preventive actions to enhance customer experience
- Liaise with vendors and IT professionals for quality application management and take lead to automate manual works to maximize operation efficiency
- Work closely with internal stakeholders for back-end support and to streamline operational issues
- Plan budget and manpower to ensure operating expenses are deployed to its maximum benefit within the approved budget
- Prepare monthly statistical report with detailed analysis for planning and people development
- Ensure Customer Centre staff complies with company rules and regulatory requirements
Requirements:
- University graduate or above, IIQE paper 1 and 2 qualification, and healthcare product experience is preferred
- Min. 8 years customer service/call centre experience with min. 5 years in supervisory/management level
- Hand-on experience in Customer Centre management; able to work under pressure and independently with excellent customer-centricity mindset
- Good communication, interpersonal and people management skills
- Good PC skills in Word, Excel & PowerPoint
- Good command of both spoken and written English and Chinese, Putonghua a plus
Interested parties please send full resume with current and expected salary by clicking the "Apply Now" button below.
Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence. Unsuccessful applications will be destroyed after 12 months.
| Job ref no. | CT3128011-01#9216 |
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)Headquartered in Japan, MSIG is a long-established global insurer with 14,000 dedicated employees. We are a non-life insurer with the largest insurance network in Asia, operating through an international framework of over 40 countries and regions. Our affiliation with Hong Kong alone stretches back over 150 years.
We go above and beyond the call of duty in every aspect of our operation, and we are taking this mandate to develop our people into world class insurance professionals of the highest calibre. Today, we are inviting applications from talented individuals who share our passion for excellence. The opportunity is here for you to excel yourself and expand your potential to the best of your limit.