We are looking for an all-rounded star on Customer Experience to help us redesign, enable and orchestrate the delivery of our ‘Principal experience’ to & through retirement; and transform the company to be customer obsessed. What’s exciting about this role : this is not a singular facet customer management role but span across lines of business and domains– you are rewarded with extensive exposure across the organisation via working with Data team, Product, Marketing, Engineering and management. You will play a critical role to influence who/how we target, what product/service to innovate/revamp, service channel development/revamp, and development/launch of digital services/ engagement etc.
Customer strategy and journeys design
You would work closely with the CX/digital leader and management to continuously improve and innovate on our offerings, you will
Voice of Customers and Insights
Knowledge building and change management
We are an equal opportunity employer and welcome applications from all qualified candidates. All information received will be kept in strict confidentiality and for recruitment purpose only.
Only shortlisted candidates will be notified.
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Principal helps people and companies around the world build, protect and advance their financial well-being through retirement, insurance and asset management solutions that fit their lives. We started in 1879 as an insurance company. Today, we’re a member of the FORTUNE 500® and a global investment management leader. We serve over 24 million customers worldwide from more than 20 locations throughout Asia, Australia, Europe, Latin America and the United States.
In Hong Kong, we are a provider of investment and retirement solutions. We combine our capabilities in global investment management, retirement leadership and asset allocation expertise to provide retirement and asset management services as well as award-winning mutual funds and investment products to businesses, individuals and institutional investors. We have been awarded “Good MPF Employer Award" for consecutive years by MPFA for our commitment, dedication and continuous effort in enhancing better retirement benefits for employees.
We are looking for high caliber talents to join our Hong Kong operation and grow with us. To find out more, visit us at http://www.principal.com.hk/.